Senior Technical Program Manager, Compass
$80.3-120.2k
Real estate technology platform
Be an early applicant
Real estate technology platform
1001+ employees
Be an early applicant
$80.3-120.2k
1001+ employees
Company mission
To help everyone find their place in the world.
Role
Who you are
- 3-5 years experience in program management, customer-facing data and/or software support roles, or equivalent, ideally within the context of NYC residential real estate
- Experience leading continuous improvement initiatives related to data quality, product support, or similar processes to the benefit of end customers
- Experience resolving customer-facing issues in partnership with product managers and/or engineers, leveraging software-based ticketing systems such as Zendesk, Jira, or similar
- Experience analyzing structured and unstructured datasets using advanced spreadsheet formulas and techniques
- Excellent problem-solving and communication skills, with the ability to translate complex technical issues into clear, concise program updates for both technical and non-technical audiences
- Demonstrated ability to prioritize and manage multiple concurrent issues, identify and consolidate related issues, track progress across teams, and escalate effectively when needed
- Track record of success collaborating across a wide range of internal and external stakeholders, including engineers, data analysts, product managers, and customers/clients
- Proven ability to take ownership of issues end to end, ensuring thorough follow-through from identification to resolution
- Fast learning self-starters, who are technically skilled, open-minded, and willing to adapt to changing situations
- Familiarity with large-scale data pipelines, ETL applications, REST APIs, and web/mobile products is a plus
What the job involves
- You will help Compass become the leading source of New York City (NYC) real estate information by using a metrics-driven, continuous improvement approach to preempting and resolving the root causes of NYC data quality issues
- You will provide operational oversight as the single point of ownership for identifying product and process improvements to help scale our NYC business
- You will work cross-functionally with product managers, engineers, data analysts, operational/support teams, and key business stakeholders to grow and maintain the Compass Search and Listings platform, to the benefit of the key NYC market
- As a vital member of the Data Operations team, you will play a critical role in ensuring the highest level of NYC search and listings data quality, to effectively power all of our products and proprietary agent tools serving customers in the region
- Guide Compass to become the leading source of real estate information in NYC by identifying and helping develop solutions for listing and building data quality challenges
- Define, monitor, and improve key data quality and health metrics to evaluate the effectiveness of product and operational efforts to create value for agents and clients
- Collaborate with agents, sales managers, regional leads, and other stakeholders to identify, define, and prioritize the problems they face
- Assist with the identification of product and process improvements to reduce the volume of data quality issues affecting our NYC customers
- Establish and execute on a roadmap of product and operational improvements that deliver systemic solutions to customer problems
- Serve as the primary point of contact for NYC customer escalations
- Oversee and iteratively improve existing processes to maintain sales and rental listing data coverage and quality, including contract and sold data verification, ACRIS updates, and third-party data comparisons
- Receive, review, and action inbound requests from external partners, including REBNY, OLR, and others
- Coordinate across teams to ensure issues are resolved in a timely manner and that NYC customers and other key stakeholders are aware of the resolution status and timing
- Prepare and present periodic progress updates to regional leadership and agents
Our take
Compass uses an AI-driven platform to smooth out and speed up the process of buying, selling, or renting property. It functions much like a traditional broker, but employs tech to reduce the time, uncertainty, cost and friction of transactions for buyers, sellers & agents.
It's disrupting a sector so far largely averse to tech innovation, allowing users to close deals in less time than the industry average of 30-45 days. Compass is now the largest independent real estate brokerage in the USA, with over 29,000 agents nationwide.
Despite being a leading residential brokerage and competing well, Compass has remained unprofitable. While the company is replanning its cost structure to be profitable over the next year, it announced its third round of payoffs in early January 2023. Its profit-generating plans include expanding into mortgages, escrow & title services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2019
$370m
SERIES G
Sep 2018
$400m
SERIES F
Total funding: $1.5bn
Company benefits
- Flexible Working
- Work From Home Opportunities
- Paid Vacation, Holidays, Sick Time
- Paid Parental, Marriage, and Recharge Leave
- Medical, Tele-Health, Dental and Vision Benefits
- 401(k) Plan
- Flexible Spending Accounts (FSAs)
- Commuter Program
- Life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- Pet Insurance
Company HQ
Midtown Manhattan, New York, NY
Leadership
Robert Reffkin
(CEO)After 2 years at McKinsey, Robert worked as a Lazard Associate and White House Fellow. They joined Goldman Sachs in 2006, where they worked as VP of Principal Investment before leaving in 2012 to found Compass. Alongside this, Robert ran 50 marathons in 50 states to raise $1 million dollars for for youth education and enrichment programs.
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