IT Technician, Saronic

• The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in a technical support or similar IT role
• Proficiency in troubleshooting hardware, software, and networking issues
• Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.)
• Familiarity with ticketing systems and helpdesk management tools
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
• Problem-solving mindset with attention to detail and a strong ability to prioritize tasks
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)
• This role requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3)

Desirable

• Saronic is seeking a talented and organized IT Technician
• This role is responsible for advanced technical support across various IT systems and networks
• You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure
• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions
• Assist with network configurations, including routers, switches, firewalls, and VPNs
• Perform routine system maintenance, including software updates, security patches, and backups
• Administer and troubleshoot Active Directory, Office 365, and cloud-based services
• Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service
• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented
• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
• Ensure adherence to security best practices, including data protection and access control
• Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging