Sales Development Representative, parcelLab
Americas
More information about location
Operations experience management
Job no longer available
Operations experience management
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
parcelLab's mission is to give people new reasons to fall in love with brands by unlocking a whole new part of the customer journey, to bring people and brands closer together.
Role
Who you are
- 1-2 years' experience in a business development-focused role, selling a B2B SaaS solution
- Strong listening skills, with the ability to build rapport, influence others and maintain relationships
- Proven track record demonstrating strong articulation of a product's selling points via phone, e-mail or social media
- Demonstrated ability to explain complex and technical issues clearly
- Prior experience of using Salesforce or a similar CRM tool
- Well-organized, with excellent time-management skills
- Positive attitude and demonstrated ability to deal with rejection
- Legally authorized to work in the United States
- Excellent verbal and written communication skills
- Self-motivated and able to work autonomously
Desirable
- Completed Bachelor's degree
- Strong technical aptitude
- Knowledge of the Retail/Ecommerce sector
- Experience working in MarTech
- Prior experience working in a startup/scale-up environment
What the job involves
- We are looking for a full-time Sales Development Representative (SDR) based on the East Coast (EST time-zone) to join our USSales Team
- As a Sales Development Representative (SDR) at parcelLab, you'll be responsible for the creation of new qualified sales opportunities
- You will identify and reach out to key people within the target companies, build rapport with potential customers, share relevant insights into our product with them to awake interest and qualify these opportunities before handing them to the respective Account Executive to support them further
- You will conduct outreach through e-mail, on the phone or via social media sites, such as LinkedIn
- Promote and market parcelLab's solutions to our target customers through persistent and timely e-mails, cold calls and targeted outreach messages on social media
- Meet or exceed monthly meeting and new opportunity targets
- Conduct initial discovery and provide relevant information to the Sales team to ensure a successful first meeting
- Research and evaluate additional leads/prospects through web research
- Nurture prospects to ensure parcelLab are top of mind at all times
- Work together with the UK Sales Lead to grow sales in the UK or specific verticals
- Support the UK Sales Lead to drive the acquisition of new accounts in the region
- Represent parcelLab at marketing events
- Track all your outreach and correspondence in Salesforce
Our take
As e-commerce becomes increasingly competitive, customer retention and service are paramount. ParcelLab is helping retailers in this endeavour by transforming the post-sales experience into a brand advantage.
ParcelLab’s intense focus on its customers’ customer retention is what differentiates it from other outfits in the post-sale space. It sees every step in the delivery process, straight through to last-mile details, as an opportunity for the retailers it services to re-engage consumers.
The company is now pursuing international expansion, especially in North America where the value of e-commerce is already massive and growing. Regular product launches maintain a consistent rhythm of new and useful offerings for customers.
While there are other players in the ‘Operations Experience Management’ space, notably Narvar, the startup’s biggest competitor is still probably the status quo. ParcelLab must continue to prove to potential customers that post-sales is where future customer dollars can be both won and lost.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$106.7m
SERIES C
Oct 2019
$2.4m
SERIES B
Total funding: $110.2m
Company benefits
- Comprehensive 30-60-90 day onboarding plan
- Regular company retreats
- Modern office in Hammersmith
- Team events
- Feedback sessions
- Flexible working
- Offices in Munich & Paris
- Permanent employment
- Hardware: Choose between Mac and Windows
- Work accessorises
- Annual budget for personal development
- Fully remote company
Company HQ
Hammersmith, London, UK
Leadership
Tobias Buxhoidt
(CEO)Previously SCM & Logistics Consultant for Barkawi Management Consultants. Before that, worked as a Warehouse Manager at IAVF. Graduated with an MEng in IT from University of Newcastle.
Julian Kenge
(CTO)In addition to an MBA at the RWTH Aachen, they also studied computer science. Was responsible for websites and technologies at Nobel & Hennig as well as the design of interfaces and media. Worked at several tech startups in Germany.
Anton Eder
(CoS)Seven years of experience in online marketing and sales processes. A business economist and studied at the University of Munich and at the Royal Institute of Technology in Stockholm.
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