Senior Delivery Success Manager, Okta
$129-198k
Salary varies depending on location
Management platform securing resources from cloud to ground
Be an early applicant
Management platform securing resources from cloud to ground
1001+ employees
Be an early applicant
$129-198k
Salary varies depending on location
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 7+ years of experience in enterprise software delivery, professional services, or partner success roles
- Experience working with system integrators or service delivery partners
- Experience supporting enterprise software implementations
- Strong understanding of identity and access management concepts
- Familiarity with enterprise SaaS deployment models
- Understanding of partner ecosystems and implementation services
- Ability to guide partners through complex technology implementations
- Strong cross-functional collaboration skills
- Ability to evaluate partner capabilities and recommend improvement strategies
- Excellent communication and stakeholder management skills
- Ability to work with technical teams, sales teams, and executive stakeholders
Desirable
- Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java)
- Familiar with open-source tools and development practices
- Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX)
- Familiar with AI GPTs
What the job involves
- Reporting to the Manager of Partner Delivery Success, this role will be responsible for leading and developing Okta partners to successfully deliver Okta services to our valued customers
- The Senior Delivery Success Manager (DSM) is responsible for developing partner delivery capability within a defined product domain and regional partner portfolio. This role ensures service delivery partners are prepared to successfully deploy Okta solutions through capability development, go-live validation, and delivery oversight
- Senior DSMs serve as the primary operational leaders, enabling partners to progress through the Service Delivery Partner maturity model and ensuring they deliver high-quality implementations
- This role works cross-functionally with Professional Services, Alliances, Sales, and Enablement teams to scale partner-led delivery while maintaining implementation quality
- Develop delivery capability across the assigned partner portfolio
- Guide partners through the Service Delivery Partner maturity model
- Identify specialization gaps and recommend enablement paths
- Support partners pursuing product specializations (OWI, Auth0, Workflows, etc.)
- Encourage partner certification and skill development
- Review and validate partner go-live submissions
- Classify deployments according to Standard, Advanced, and Strategic complexity levels
- Ensure deployments meet Okta delivery standards
- Capture delivery feedback from Professional Services and customers
- Serve as the delivery advisor for sales teams when identifying partners for deployments
- Recommend partners based on capability, specialization, and deployment complexity
- Assist in identifying partners capable of supporting complex customer architectures
- Track ecosystem capability trends across assigned partners
- Identify gaps in partner expertise or geographic coverage
- Provide recommendations for partner enablement and recruitment
- Partner closely with Professional Services on partner delivery quality feedback and co-delivery planning
- Partner closely with Alliances to support relationship management and service delivery partner recruitment
- Drive and track partner adoption to post-sales enablemen
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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