Senior Technical Program Manager, Highspot
CA$146-178k
+ Stock options
Sales enablement platform
Open for applications
Sales enablement platform
501-1000 employees
Open for applications
CA$146-178k
+ Stock options
501-1000 employees
Company mission
To empower companies to elevate customer conversations that drive strategic growth.
Role
Who you are
- The ideal candidate is a master of cross-functional collaboration, comfortable driving both strategic change and complex product launches
- You are an adept communicator who can speak the language of engineering, product, design, and go-to-market teams, and you know how to translate ambitious goals into actionable plans and measurable results
- Proven success as a Technical Program Manager, Product Manager, or a similar role in a B2B SaaS environment, leading complex, cross-functional programs
- Direct experience with artificial intelligence, machine learning concepts, and their practical application in software development or business processes. You don’t need to be a data scientist, but you should be familiar with, and love using, modern AI automation tools
- Experience managing the full software development lifecycle and go-to-market (GTM) readiness for product launches. Experience working as, or closely with Technical Account Managers is a plus
- Expertise in agile/scrum methodologies and experience adapting processes to meet the needs of a scaling organization
- Exceptional communication and stakeholder management skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Demonstrated ability to use data and metrics to drive decisions, identify risks, and measure program success. Adept at using modern data platforms such as Amplitude, SQL databases (e.g., Snowflake), or similar tools to access and analyze data
- Experience with change management or adoption of new technology
What the job involves
- We are seeking a strategic and results-oriented Technical Program Manager to join our Product & Engineering organization
- Reporting directly to the VP of P&E Operations, this is a unique, high-impact role operating at the intersection of internal transformation and external product delivery
- You will be responsible for two critical initiatives: spearheading our internal AI adoption to amplify the productivity of our technical teams, and owning program delivery for a major product area to ensure its commercial success
- Manage the execution of our AI transformation program roadmap to integrate AI-powered tools and workflows within our P&E teams
- Be the internal champion for AI tools. Build relationships with teams and leaders to identify pain points that AI can solve. Create documentation. Help build a community of practice where teams can share insights and successes
- Partner with senior leaders and team members across Engineering, Product, and Design to identify high-impact use cases and remove barriers to adoption
- Collect data and build tracking mechanisms to measure the direct impact of AI on key metrics like team velocity, code quality, and overall productivity
- Own the end-to-end program management for a core product area, ensuring a predictable and successful delivery cadence
- Serve as the central point of contact, partnering closely with Product Management, Engineering, Design, Product Marketing, and customer-facing teams (Technical Account Managers, Sales, Support) to align on goals and timelines
- Define, track, and drive key program metrics and business KPIs, providing clear communication and status updates to stakeholders and leadership
- Manage the release readiness process, ensuring new features are high-quality, well-documented, and that our sales and support teams are fully enabled for launch
- Proactively identify and mitigate risks and dependencies to ensure projects are completed on schedule and meet our high bar for quality
Our take
Highspot is an AI-driven sales enablement platform that enhances sales team performance globally. It offers intelligent content management, training, contextual guidance, and customer engagement in a unified platform. This integration, supported by actionable analytics, helps companies turn strategic plans into effective sales.
Highspot's annual recurring revenue has grown over tenfold in recent years, highlighting the importance of sales enablement in improving sales team performance. The company's innovation and customer satisfaction have led to record new customer acquisitions and revenue growth, with clients like Hootsuite, Twitter, Siemens, and Nestle.
Despite a 10% workforce reduction following its expansion into Canada, Highspot continues to innovate. The Spring ’24 release expands generative AI capabilities, providing personalised, just-in-time coaching and content personalisation at scale. Highspot Discover showcases these innovations, reinforcing Highspot's leadership in sales enablement.
Steph
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$248m
SERIES F
Feb 2021
$200m
SERIES E
Total funding: $642.6m
Company benefits
- Generous PTO
- Free, Immersive Learning Courses
- Flexible Transportation Options
- Equity For Everyone
- Medical, dental, and vision benefits
- Flexible work and holiday schedules
- Competitive compensation
- Work from home opportunities
- Modern Health and Wellness Program
- Group Retirement Savings Plan (RRSP & DPSP)
Leadership
Robert Wahbe
(CEO)Former Corporate Vice President of the Server and Tools Division at Microsoft
Oliver Sharp
(Chief Solution Architect)Former General Manager of Strategy, Server and Tools Division at Microsoft
David Wortendyke
(CPO)Former Partner Architect at Windows Azure for over 20 years
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 20 more jobs at Highspot