Customer Success Manager, Fivetran
2 days a week in office
Automated data movement platform
Job no longer available
Automated data movement platform
1001+ employees
Job no longer available
2 days a week in office
1001+ employees
Company mission
To make access to data s simple and reliable as electricity.
Role
Who you are
- Experience in a SaaS quota-carrying sales or customer success role
- Experience in analytics/data tools is a plus!
- Being customer-centric - building relationships, understanding customer needs and how we are delivering value
- Track record of hitting or exceeding your goals and MBOs
- The right balance of self-confidence and humility to lead as an individual contributor
- Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow
- Ability to manage multiple projects and tasks, while staying organized and efficient
- Experience with Salesforce is a must
What the job involves
- Fivetran is building data pipelines to power the modern data stack for thousands of companies
- To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers
- We’re looking for a Customer Success Manager to join our team and own retention and expansion of customers
- The key component of success for this role is to increase each customer's usage of Fivetran while maintaining customer happiness, reference-ability, and retention
- This role could be a great fit if you have experience in customer success, account management, or sales for software
- CSMs manage between 250-350 accounts
- Own net retention of your book of business by retaining and expanding customers
- Hold calls with customers to promote adding connectors, engage on churn risk, and evangelize plan upgrades
- Drive scaled campaigns (webinars, campaigns, offerings, etc) to generate more usage and overall retention
- Manage a PQL flow to grow and protect usage (e.g. new connectors and saving existing connectors)
- Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution. Strategize with Sales Engineers to uncover additional use cases for expansion
- Work cross-functionally with support, solution architects, marketing, product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users
- Be the customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran’s value to customers
- Develop customer relationships with the goal of creating customer advocates
Our take
Fivetran is a data integration company focused on one simple idea: making data easy to move and use. It provides a fully managed platform that automatically moves data from hundreds of sources into cloud destinations, helping team centralize information without building or maintaining complex pipelines. So, by handling the heavy lifting behind the scenes, Fivetran allows organizations to spend less time managing infrastructure and more time working on their data.
This approach has a real and growing impact, with more than 700 fully managed connectors, Fivetran supports hybrid and multi-cloud environments and keeps data accurate and secure as it flows into analytics and AI systems. Trusted by over 7,600 customers worldwide, the platform helps businesses standardize how data is collected and shared across teams, breaking down silos and making insights more accessible. And the result is a stronger data foundation that supports faster decision-making and innovation.
In 2025, the company's momentum was also recognized with a Microsoft Marketplace Partner of the Year Award and a finalist spot for Microsoft's Americas Emerging Partner of the Year. These milestones reflect its role in helping enterprises modernize data infrastructure on Microsoft Azure and prepare for AI-driven workloads. By continuing to deepen its partnerships and focus on reliable, automated data movement, Fivetran is well positioned to carry this success forward as organizations increasingly rely on data s the backbone of future intelligence.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$565m
SERIES D
Jun 2020
$100m
SERIES C
Total funding: $727.7m
Company HQ
Downtown, Oakland, CA
Leadership
George Fraser
(CEO)George graduated with a PhD in Neurobiology from the University of Pittsburgh.
Taylor Brown
(COO)Taylor studied Business Administration (focusing on design strategy) at California College of the Arts to Masters level.
Salary benchmarks
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