Data Engineer, UJET
$140-160k
AI-powered contact center solutions
Open for applications
AI-powered contact center solutions
201-500 employees
Open for applications
$140-160k
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- 5+ years of software engineering experience, with deep data platform experience
- Strong programming skills in Python
- Strong SQL skills and experience with analytical data modeling
- Hands-on experience with BigQuery (or a similar cloud data warehouse)
- Production experience with dbt (dbt Labs), including building models yourself
- Experience building or improving the infrastructure around data workflows (reliability, observability, CI/CD, permissions, environments, deployment patterns)
- Experience with infrastructure as code, preferably Terraform
- Experience with a major cloud platform (GCP preferred)
- Strong software engineering fundamentals (testing, version control, code reviews)
Desirable
- Experience with GCP services (Datastream, Cloud Storage, Cloud Run, and Pub/Sub)
- Change data capture experience (GCP Datastream or MySQL binlog/GTID replication)
- Experience with Kubernetes-based orchestration (Argo Workflows or similar)
- Experience with Looker (LookML, semantic modeling, dashboards)
- Familiarity with Ruby on Rails or Go, which power the application-layer services our data platform depends on
- Experience collaborating with Product to gather requirements and translate business needs into data solutions
What the job involves
- Build and evolve the data platform foundations that make it easy and safe for others to ship dbt work (project structure, environments, permissions, patterns, documentation)
- Establish and maintain standards and guardrails for dbt development (testing strategy, source freshness, documentation, code review practices)
- Improve the developer experience for data workflows, including CI/CD, automated checks, and repeatable deployment patterns
- Manage data infrastructure as code with Terraform, including pipelines, IAM, and environments
- Improve and troubleshoot CDC replication from MySQL to BigQuery with Datastream
- Build tooling for backfills, drift detection, and reconciliation between source databases and the warehouse
- Contribute to infrastructure decisions on data ingestion and platform evolution, including latency, throughput, and alternative CDC approaches
- Partner with Analytics and Finance to define and deliver trusted metrics and dashboards in Looker
- Build and maintain analytics-ready datasets that support self-serve reporting and experimentation
- Support customer-facing, multi-tenant reporting with a focus on correctness, tenant isolation, and query performance
- Develop and optimize BigQuery data models for analytics and product use cases
- Implement ELT best practices in dbt, including testing, documentation, and versioning
- Design, build, and maintain scalable data pipelines using Python, dbt, and containerized jobs on GKE
- Ensure data quality, reliability, and observability for critical datasets and reporting
- Optimize performance and cost across BigQuery and data pipelines
- Integrate data workflows with backend services and APIs
- Work with Product and Engineering to translate business needs into data solutions
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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