Associate Director of MedTech Customer Success, IQVIA
$86-239.5k
Office located in Parsippany, NJ
Health IT and clinical research company
Be an early applicant
Health IT and clinical research company
1001+ employees
Be an early applicant
$86-239.5k
Office located in Parsippany, NJ
1001+ employees
Company mission
To be a catalyst for innovation in healthcare, to drive healthcare forward every day, and make the extraordinary possible for patients.
Role
Who you are
- To be eligible for this position, you must reside in the same country where the job is located
- Bachelor’s degree required
- 5-8+ years of experience in account management, delivery management, project management, or related client-facing roles
- Experience working with MedTech customers is strongly preferred
- Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred
- Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization
- US Remote with ability to travel approximately 20-25%
- Client and Account Management
- Delivery Governance and Issue Management
- Analytical and Problem-Solving Skills
- Strong Communication and Stakeholder Management
- Negotiation and Relationship Building
- Ability to coordinate across Sales, Delivery, and technical teams
What the job involves
- The Associate Director, MedTech Customer Success is a critical client-facing role responsible for overseeing the delivery, governance, and ongoing optimization of IQVIA™ information assets across key MedTech accounts
- This individual partners closely with Key Account Managers (KAMs), Mid and Emerging Account Managers (MM), Solution Specialists, and internal Centers of Excellence to ensure consistent, high-quality delivery that meets contractual commitments and supports long-term customer success
- The role serves as the primary point of accountability for delivery execution, issue resolution, and client satisfaction—driving retention, renewals, and incremental growth through expanded utilization of IQVIA solutions
- Own end-to-end delivery oversight for complex, high-value MedTech accounts across multiple stakeholders
- Represent the full portfolio of IQVIA™ information assets delivered to the client, including national and sub-national patient claims, channel, and specialty offerings
- Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management
- Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness
- Lead quarterly business and information reviews with senior client stakeholders
- Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management
- Resolve first-line service issues and coordinate second-line support with internal teams as needed
- Partner with IQVIA Centers of Excellence to assess and manage the impact of data events, product enhancements, and governance changes
- Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals
- Participate in information proposals, work orders, and contract renewals
- Identify opportunities to expand client utilization of existing information services and support new use cases that drive incremental revenue
Our take
IQVIA is a world leader in analytics and clinical research in the life sciences sector. Formed from a merger between IMS Health and Quintiles, it has over 40 years of experience in the sector, growing to become one of the world’s largest contract research organisations, with a network spanning more than 100 countries.
Since its founding, IQVIA has outperformed the market and is focusing on expanding biosimilar firms such as Humira. Humira provides generic drugs from existing medications without needing further data analysis. However, IQVIA’s involvement in new areas of research is likely to offset this trend.
With global medicine spending on track to reach £2.6 trillion by 2030, IQVIA is focusing its efforts on oncology and immunology, the most profitable sectors in pharmaceutical development. It is also building out its technological infrastructure, with a particular focus on artificial intelligence. While it is frank about the limitations of this technology within the sector, it greatly augments the data-handling capabilities of health science teams. Development in this sector is key to IQVIA’s growth plans, which are on track with Q1 2026 seeing an 8.4% increase in year-on-year revenue.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jun 2013
$1m
GRANT
Total funding: $1m
Company benefits
- Medical, dental and vision coverage
- Telemedicine
- Critical illness coverage
- Prescription coverage
- Disability, accidental death, pet and life insurance
- Employee Assistance Programs
- Mental health support
- Well-being programs and events
- Flexible work environment
- Time off for leisure, personal time and corporate holidays
- Parental leave for birth or adoption
- Paid leave for other life matters (i.e., illness, bereavement, jury duty, military service, etc.)
- Training systems
- AI talent marketplace tool
- Leadership training programs
- Employee recognition programs
- Mentorship programs
- Service awards
- Tuition reimbursement
- Paid volunteer day
- Donation matching
- Employee resource groups
- Office events
- Environmental commitments
- UN Global Impact member
- Retirement and savings plans
- Identity theft protection
- Commuter benefits
Company HQ
Research Triangle, Durham, NC
Leadership
Ari Bousbib
(CEO & Chairman)Was previously CEO of IMS Health, one of the parent companies of IQVIA. Before that held senior leadership positions at United Technologies Company, including COO of Otis and eventually becoming President of the UTC group with responsibility for 150,000 employees.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 18 more jobs at IQVIA