Product Operations Analyst, PartnerStack

• Proficiency with SQL and data visualization tools (BigQuery, Looker, Pendo, Metabase etc.)
• Strong analytical skills with high attention to detail and a demonstrated track record of leveraging data to drive product success and business impact
• Solid understanding of product development lifecycle, agile methodologies, and release management processes
• Strong written and verbal communication and presentation skills, with the ability to create messaging for a variety of audiences

Desirable

• The Product Operations team mandate is to align the company around our product led growth efforts using data
• Product Operations is a function that optimizes the intersection of product delivery, go to market and strategy at PartnerStack
• The team is responsible for helping the EDP (Engineering, Design and Product) organization make more reliable decisions by equipping them with relevant usage and performance analytics
• As a Product Operations Analyst, you will be responsible for working closely with the EDP team (specifically Product Managers), and across the organization to enable and communicate the product roadmap and current progress through data and analytics
• You’re a self-starter that tackles a variety of responsibilities and projects
• You have strong business acumen, coupled with the ability to build trust and get things done across the organization
• You should be detail-oriented and willing to dig deep with data, challenges, opportunities, and processes
• Bringing your insights, ideas and recommendations to the table
• Source your own data (using SQL, Looker, Metabase, …), querying our databases and producing impactful insights to influence decision making across cross-functional stakeholders
• Leverage analytics and market research to inform product strategies and prioritization that will drive user engagement and satisfaction
• Represent the data POV across EDP teams and ensure everyone is working in unison to maximize the value from our data
• Work closely with EDP, Sales, Marketing, and Customer Success teams to ensure successful product rollouts and iterations
• Be the liaison between internal cross-functional partners and the product team
• Regularly interact with customers and partners to gather feedback and understand their needs, translating this into product enhancements and new features
• Run structured experiments to drive a deeper understanding into user behaviour and create visibility into user engagement with specific product features
• Establish and monitor key performance indicators to measure product success and inform future development
• Align product metrics with the company’s OKRs and help communicate our progress against them