Director of Client Success, Degreed
Upskilling platform for businesses
Be an early applicant
Upskilling platform for businesses
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Based on the belief that it is knowledge, skills and experience, rather than a piece of paper, which defines people's futures, Degreed's mission is to help users to achieve their own personal educational missions.
Role
Who you are
- Are you a strategic leader with a passion for driving client success, revenue growth, and team excellence?
- Commercial Acumen – Proven experience in pipeline planning, quota administration, and achieving revenue targets for renewals and upsells
- Executive Presence – Ability to build trust and credibility with senior client stakeholders and serve as a strategic escalation point
- Account & Territory Planning – Expertise in developing growth strategies, identifying new opportunities, and coaching teams on execution
- Negotiation & Objection Handling – Strong ability to lead complex enterprise negotiations and handle multiple stakeholder objections effectively
- Forecasting & Data-Driven Decision Making – Strong ability to assess pipeline health, predict outcomes, and drive results through data insights
- Leadership & Talent Development – A track record of attracting, hiring, and developing world-class account management professionals in an enterprise SaaS environment
- Consultative Expertise – Ability to guide clients through complex challenges and align Degreed’s solutions with their strategic objectives
- Change Management Leadership – Experience leading transformations within customer success organizations, enabling them to drive renewals and expansions
- Global Operational Experience – Experience working with enterprise clients across North America (NAMER) and Latin America (LATAM)
- For remote and hybrid roles, you’ll collaborate virtually using tools like Zoom and Slack. This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively
What the job involves
- Degreed is looking for a Director of Client Success to lead a team of high-performing Account Directors who own upsell and renewal targets within our enterprise accounts
- This is a commercial, quota-carrying role, responsible for building and managing a customer success team that excels in value realization, retention, and expansion
- You’ll attract, develop, and empower top-tier talent while fostering a culture of accountability, collaboration, and results
- With your expertise in forecasting, executive relationship management, and enterprise account strategy, you’ll guide your team in managing complex client relationships, navigating change, and delivering measurable business value
- If you thrive in a high-impact leadership role and love coaching others to commercial success, this is the perfect opportunity to make a lasting impact at Degreed
- Lead & Develop a High-Performing Team – Manage and mentor Account Directors, fostering a culture of accountability, collaboration, and excellence
- Drive Revenue & Retention – Coach and support team members in achieving renewal and upsell targets within enterprise accounts
- Ensure Forecast Accuracy – Conduct regular deal reviews and pipeline assessments to drive revenue predictability
- Set & Own Performance Metrics – Define and execute strategies to meet OKRs and commercial targets aligned with company growth goals
- Executive Client Engagement – Build strong relationships with enterprise clients and act as an escalation point for complex issues
- Lead Strategic Change – Equip the team with the tools, skills, and mindset to navigate transformation and scale the client success function
- Cross-Functional Collaboration – Work closely with Sales, Product, Marketing, and Operations to improve client outcomes and experience
- Advocate for Clients – Engage directly with clients, understand their needs, and ensure they achieve measurable success with Degreed’s solutions
Our take
Degreed is a high calibre name in the employee upskilling space and is used by over a third of Fortune 500 companies. Some of their best known clients include Pepsico, Shopify, American Airlines, Boeing, HP and Visa.
Alongside providing a learning platform with courses, books, videos, articles and podcasts for skills development, the company also uses the data it gathers to connect learners with suitable projects and job opportunities, even within their own company. This is where Degreed’s best value lies, as employees are more likely to trust and remain loyal to companies where they can see a path for how skills development allows for career growth.
With just enough investor backing and funding to expand beyond their offices in the USA, the Netherlands, the UK and Australia, Degreed is well positioned to grow even more in the future, especially as organisations in these countries seek to use employee benefits to differentiate themselves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Feb 2023
$50.9m
LATE VC
Apr 2021
$153m
SERIES D
Total funding: $388.1m
Company benefits
- Work where (and when) you work best: Degreed has always been a remote-work company with small offices where the biggest concentration of our people live. Team lunches, travel budgets for on-site visits, virtual happy hours, weekly all-hands meetings, and monthly release parties keep our teams connected and working as one.
- Health, wellness, and beyond: Degreed is expanding both organically and through acquisition. As we build a global company, benefits outside the US are commensurate with the presence in each region. In the US market, we've beefed up the common benefits (health, dental, vision) with some additions, like dependent care allowance, 401(k) matching, and funding your personal learning mission each quarter.
- Generous and flexible time off: Recuperation is just as important as getting things done, so we encourage our team to recharge their batteries often.
- Best-in-class tech and software: We’ll even support making your home office awesome. No more working at the coffee table.
Company values
- A Culture of Connection
- Growth and Opportunity
- Diversity, Inclusion, and Belonging
Company HQ
Pleasanton, CA
Articles
Leadership
David Blake
(Co-CEO & Co-Founder)David started his career as an Oliver Wyman Management Consultant, before leaving after a year and a half to found Chegg. He then co-founded Degreed in January 2012, serving as CEO until 2018 and Executive Chairman since.
Eric Sharp
(Technology Advisor & Co-Founder)Director of Software Dev at MediConnect Global, acquired by Verisk for $348M.Developer and director at Novarad.
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