Senior Tasker Operations Manager, Taskrabbit

• Bachelor's degree or equivalent experience. Fluent in English
• 6+ years in marketplace operations, program management, or customer success, with a track record of taking on progressively larger scope — owning multiple metros or a large Book of Business with measurable impact on supply health, retention, revenue, or quality
• Advanced, independent data user who builds their own analyses rather than just reading dashboards, with strong SQL/Sigma skills and a knack for uncovering issues others miss
• A seasoned strategist who builds, executes, and rigorously measures the impact of initiatives from start to finish
• A hands-on operator who rolls up their sleeves, is comfortable moving between strategy and execution to drive real outcomes, and is driven to find ways to automate, streamline, and build new tools (including AI tools) that accelerate impact
• Confident and highly effective communicator who can influence senior stakeholders and present to audiences of any size, virtually or in person
• Genuinely energized by talking with Taskers — you seek out the tough conversation or the packed room rather than avoiding it, and enjoy uncovering the story behind the data
• Naturally curious and resourceful, with a strong instinct to investigate problems from multiple angles and uncover root causes, and always on the lookout for smarter, more creative solutions that challenge the status quo. You don't wait for perfect data or perfect conditions to move; when a market is stuck, you find a scrappy way to get it unstuck
• Self-starter and low-ego collaborator, unflappable under ambiguity or change, who thrives in fast-moving, globally distributed teams
• Energized by the challenge of finding opportunities to grow your market faster and drive innovative solutions at scale
• Deeply customer-centric, organized, and detail-oriented

Desirable

• Taskrabbit connects busy people in need of help with trusted local Taskers who can lend a hand with everything from home repairs to errands, with the goal of being the number one home services platform in the countries we serve
• A Tasker gets paid to do what they love, when and where they want, all while saving the day for someone in their city
• The Tasker Operations team owns the Tasker experience end-to-end — from the targeted, locally-executed programs that drive quality, pricing, and utilization outcomes, to the funnel metrics and cross-business partnerships (e.g., Marketing, IKEA) that connect Tasker-side actions to company outcomes
• We proactively help Taskers before they realize they need support, with global and local approaches that result in higher quality, more retentive, and more satisfied Taskers
• This drives a better client experience and supports our overall managed marketplace strategy
• This is a highly visible, operationally-focused role and the primary owner of Tasker supply-demand balance in your region
• You will own Tasker operations across a broad, complex Book of Business, set the strategy for supply health and supply-oriented fulfillment, and own the recommendation set that clients see in order to ensure high quality fulfillment
• We’re looking for someone who is as energized by a live Tasker workshop as they are by an insightful dashboard — you don't just analyze the Tasker experience, you actively seek out time with them
• You will be expected to operate with a high degree of autonomy and influence by independently scoping and executing high-impact projects, owning measurable outcomes, and building scalable systems and tools (including AI-powered tooling and automation) that are adopted beyond your own region
• You will be the face of Taskrabbit to Taskers in their market, a trusted advisor to your Regional Manager and Market Manager stakeholders, and seen as both a regional and functional expert across the organization