Analytics Engineer, Gorgias
eCommerce customer support helpdesk
Posted today
eCommerce customer support helpdesk
201-500 employees
Posted today
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- 3+ years of experience as an Analytics Engineer or equivalent role in a fast-paced, data-driven environment
- Expert in SQL—you write elegant, performant queries and take pride in readable code
- 2+ years experience with the modern data stack, including dbt, cloud warehouses (BigQuery preferred), and data pipeline tools (e.g., Airbyte, Fivetran, Segment)
- Strong understanding of data modeling, warehouse architecture, and transformation best practices
- You demonstrate strong business acumen—you’re not just technical; you care deeply about solving business problems with data
- Excellent communicator who enjoys mentoring others and translating complex data concepts into business value
- Comfortable juggling multiple priorities and working with a wide variety of stakeholders from product to go-to-market teams
What the job involves
- This is where you come in
- The Analytics Engineering team owns our data platform and analytics codebase, ensuring our datasets are trusted, performant, and easy to use
- We’re building the foundation that enables our business to operate data-first at scale
- We’re looking for an Analytics Engineer who’s excited by the idea of building a world-class internal data platform that empowers every team at Gorgias to make smarter, faster decisions
- You’ll collaborate closely with Data Analysts, Software Engineers, and business stakeholders to scale our analytics capabilities
- Your responsibilities include:
- Design, build, and maintain robust data models using DBT that power strategic insights and reporting
- Own and improve our analytics engineering codebase, prioritizing data reliability, scalability, and performance
- Implement proactive data quality monitoring and alerting using tools like Metaplane and Datadog
- Collaborate with analysts to drive analytics best practices, enforce code quality standards, and conduct peer reviews
- Document your work thoroughly and promote a culture of knowledge sharing and self-
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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