Client Support Assistant, Live Nation
12 month Fixed-Term Contract
Entertainment events promoter and producer
Be an early applicant
Entertainment events promoter and producer
1001+ employees
Be an early applicant
1001+ employees
Company mission
Live Nation's mission is to help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Ticketmaster systems experience preferable
- I.T. literate - Windows Office Suite (Word, Excel and Outlook)
- A proven understanding of the ticketing/entertainment industry
- A highly motivated and conscientious individual
- Excellent communication, inter-personal and customer care skills
- A pro-active nature to include a flexible approach to hours of work and location of duties
- Ability to use self-initiative as well as work within a team
- Excellent time management skills
- A calm, patient and professional manner
- Confident telephone manner
- Confident in dealing with the general public face to face
- Good organisational skills, with a high level of attention to detail
What the job involves
- Line Manager: Senior Client Account Manager
- Contract Terms: 12-month contract, 40 hours per week. On a rota basis
- The Client Support Assistant (CSA) will offer administrative, client relationship and operational support to the Client Account Management (CAM) teams across all genres in the London, Glasgow, and Manchester offices, whilst promoting the highest standards of client service
- To assist the CAM teams in satisfying, retaining, and developing current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
- To support the CAM teams in effectively monitoring and controlling available ticket inventory with a view to maximising its retail potential
- To support the CAM teams on various platforms, including HOST, Platinum Tool, Ingresso, and Universe
- To ensure that all event related information is communicated speedily and accurately in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
- To develop and maintain an in-depth understanding of each client’s business needs
- To report all client service issues to the CAM teams whilst ensuring that a high standard of client care is maintained at all times
- To react in an efficient and courteous manner to client requests whilst adhering to all service level agreements (internal and external)
- To develop and maintain effective teamwork within the Client Services departments, across genres and between the various departments and premises of the Company to include, but not limited to, Client Development, Client Marketing, Event Programming, Customer Service, and Product Support teams, to ensure that the business needs of the client are met
- To assist the CAM teams to ensure that all info pages event related information is accurate, up to date & accessible across all sales channels e.g. Call Centre and Internet prior to on-sale and during the life cycle of each event
- To attend event day box offices (venue based and ‘green field’ sites) as directed by the Senior CAMs and Client Services Managers (CSMs)
- Offer support to clients in the printing and distribution of pre-printed and care-of-box-office tickets
- General ticket fulfilment problem-solving
- To recognise and embrace the operational requirements of the Client Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior CAMs and CSMs
- To continuously seek ways in which to improve personal, team and business performance
- To complete a daily checklist of required tasks, as coordinated by CAMs and CSMs; including, but not limited to markbacks, reports, barcode files, and other tasks on the daily spreadsheet
- To assist with, and contribute to, the day-to-day administration of the CAM team under the guidance of the Senior CAMs and CSMs
- To comply with all Company policies as directed by the Human Resources Manager to include, but not limited to, the Company’s Health and Safety Policy
- To ensure that a clean, tidy, safe, and secure working environment is maintained at all times
- To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
- To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and Directors
- To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company
Salary benchmarks
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2009, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
Company values
- Live for artists - Artists are the heart of what we do and we have deep reverence and respect for their creativity. We believe live music is vital to art and culture which is why in 2019, we paid artists more than $6 billion, making Live Nation by far the largest financial supporter of musicians. Beyond global touring deals and festival performances, our Artist Nation group offers services such as management, business marketing and consulting to artists across all genres
- Live for decentralisation - We don’t believe in bureaucracy and we don’t mandate synergy. We keep our corporate teams small, because we trust that our decentralized divisions know how to make the best decisions for their businesses in real time
- Live for ideas - Part of working in a creative industry is imagining what could be and exploring the possibilities. We encourage everyone at Live Nation to dream big and email our CEO with ideas to move our business forward
- Live for entrepreneurship - Employees who thrive here are self-starters who are experts at what they do. While we give a tremendous amount of independence to our employees, we are also precise and exacting about performance. There is no hiding behind process here. You are evaluated on your results and concrete contributions to our business
- Live for focus - We have a long “To Do” list but an even longer “Not To Do” list. As the demand for live events continues to grow across the globe, we have to stay focused on our core mission of connecting artists with their fans for those magical hours of live music
- Live for talent - We believe talent comes from any place or background. This is not a place for elitists. We hire people for who they are – hard workers who deliver results and are passionate about what they do
Company HQ
Barbican, London, UK
Articles
Leadership
Michael Rapino
(President and CEO, not founder)They worked for 10 years in various marketing and entertainment capacities at Labatt’s Breweries of Canada. They held several roles at Clear Channel Communications, including President and CEO of Global Music. They were named CEO and President of Live Nation in 2005.
People progressing
Joined as a Financial Accounting Manager in 2017, promoted to Director and then VP of Financial Accounting.
Joined as Executive VP Marketing in 2012, promoted to Senior VP & Head of Marketing after 2 years.
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