Manager of Customer Success, EverCommerce
EverCommerce Payments
$90-110k
OTE
+ Employee Stock Purchase Program
More information about location
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
$90-110k
OTE
+ Employee Stock Purchase Program
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- Bachelor’s degree required
- Minimum 3+ years of demonstrated success in managing a team of revenue generating Customer Success Managers or Account Managers (SaaS experience a plus)
- High regard for business results and quality with a strong ability to solve problems
- Creative thinker; comfortable with ambiguity and the development of repeatable processes
- Strong interpersonal and coaching skills for direct report leadership
- Data-driven with a strong analytical mindset and the ability to navigate and build reporting in tools like Salesforce, Looker, and Excel
- Experience with an outbound target account motion and inbound/outbound follow-up
- Experience successfully managing, motivating and developing a remote-first team
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
What the job involves
- EverCommerce Payments is seeking a manager to lead our Customer Success team, focused on our integrated payment solutions, responsible for driving revenue growth and retention for our highest value customers
- Our APIs and SaaS products provide payment acceptance, billing automation, client management, ecommerce, mobile, and point-of-sale solutions tailored to the needs of service-based businesses
- Reporting to the Senior Manager of Customer Success, this role will lead a remote team of Customer Success Managers focused on achieving revenue growth for their respective portfolios
- The ideal candidate will have a track record of hiring, coaching, and improving team performance, while closely and effectively collaborating across the organization to drive adoption, retention, and opportunities for growth
- Hire, train, and develop a team of Customer Success Managers who help SMBs grow and thrive using our integrated payment solutions, prioritizing skill development and coaching
- Manage daily and monthly performance metrics to ensure team KPI’s are being met
- Leverage data in key decision making, strategy development, and day-to-day execution
- Facilitate team training to sell the value of our features and services to drive adoption and user retention
- Remove obstacles and establish cross-functional relationships with Product, Sales, Partnerships, Operations, and Support to ensure the Customer Success team stays in the best position to be successful
- Identify inefficiencies and implement improvements in our process
- Strong analytical and reporting capabilities with the ability to pivot strategy based on data
- Manage escalated customer issues and champion relationships with partners
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.2m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
Salary benchmarks
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