Staff Experience Researcher, Airbnb

• 10+ years industry experience, using both qualitative and quantitative research methodologies
• Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations
• A demonstrated track record of delivering impactful insights within complex or technical problem spaces
• Exceptional written and verbal communication skills
• Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines
• Experience conducting research in complex problem spaces such as customer service, enterprise solutions, or safety
• This is a senior role requiring a breadth of methodological and leadership experience

Desirable

• The Experience Research team’s mission is to provide the robust, rich, and actionable research that product teams need at every stage of the product development cycle. As a researcher, you are embedded with a team of designers, PMs, and other cross-functional partners
• We are looking for a highly-skilled mixed methods Experience Researcher to deliver actionable insights
• As a member of our team, you will inform new and existing experiences, ensuring that our product solutions meet Airbnb’s high quality bar
• In this role, you will apply your qualitative and quantitative skill set to your own projects, and lead other researchers to inform large strategic initiatives
• Lead research across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards
• Conduct qualitative and quantitative studies within your focus area (e.g. ethnographic/field research, diary studies, surveys, concept testing, log analysis, etc.)
• Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making
• Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines
• Communicate effectively with stakeholders from across the company, including senior leadership
• Assist with workshops and other cross-functional alignment activities
• Execute in a fast-paced environment with ambiguity