Client Adoption Specialist, Flywire
French Speaking
+ Restricted Stock Units + Employee Stock Purchase Plan
Global payments processing
Open for applications
Global payments processing
1001+ employees
Open for applications
+ Restricted Stock Units + Employee Stock Purchase Plan
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- Bachelor’s Degree in Business, Communications, or Marketing
- 2+ years of experience in client or customer success and/or support
- CEFR minimum level of C1 in French & English. Fluency in French highly preferred
- Excellent written and verbal communication skills
- Be an engaging, personable, and confident presenter
- Strong attention to detail, time management, and organisational skills
- Excellent interpersonal, analytical, and planning skills
- Problem solving and project management skills
- The ability to work alone as well as part of a team
- Be accountable, proactive, and persistent. Always
- Experience in sales/account management in Higher Education Industry is helpful
- Salesforce experience is a plus
What the job involves
- We are seeking a motivated Client Adoption Specialist to drive successful delivery, execution, and utilization of the Flywire solution for our partner institutions. This role is crucial for ensuring product adoption, client success, and maximizing partnership value
- This individual will work with Account Managers (AMs) to continuously improve and expand our client engagement to retain & maximise the value of these partnerships
- A Client Adoption Specialist works closely with AMs throughout a client’s lifecycle. They utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account’s objectives
- Both through onboarding and post-go live phases, the CSA Specialist executes as part of wider account strategies designed to increase Flywire’s utilisation on campus
- They help build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership. They effectively communicate with client stakeholders via engagements in-keeping with the Account Manager’s plan
- CSA Specialists have a thorough understanding of Flywire products and services. Through this and paired with in-depth account performance data, they are able to identify additional ways that Flywire can serve campus stakeholders.
- In partnership with the Account Management team, they assist in ensuring the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the CSA Specialist will support the Account Manager by:
- Being subject-matter-experts in, and executing on, specific activities within a key account management strategy aimed at protecting and growing existing accounts
- Creating & maintaining materials to engage with clients and help realise new revenue opportunities
- Supporting Sales & Account Management to close new product opportunities which further unlock an account’s potential
- Working closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone
- Accelerating product adoption through impactful onboardings
- Contributing to the creation of value-add client training content
- Ensuring client users are knowledgeable & confident when using Flywire products
- Contributing to the development and creation of payer facing resources
- Working with clients to ensure their payer-facing content & payer journey are optimised
- Supporting the development and delivery of lead generating webinars
- Be an active contributor to the development of the team, providing ‘on the ground’ insight
- Supporting the onboarding of new team members
Application process
- We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment.
- Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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