Billing Operations Analyst, OpenTable
$82-87k
+ Annual Bonus
2 days a week in office
Online restaurant reservation service
Job no longer available
Online restaurant reservation service
1001+ employees
Job no longer available
$82-87k
+ Annual Bonus
2 days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- We’re looking for a Billing Operations Analyst who is organized, detail-focused, and enjoys working with numbers
- Experience in billing, accounts receivable, or financial operations (within any industry or size of company)
- Comfortable using billing systems (for example, Salesforce, NetSuite, Oracle; similar systems are also welcome)
- Confident working with spreadsheets and basic data analysis
- Good attention to detail and organisation skills
- Able to manage time well and adapt to changes
- Enjoys working with others and communicating clearly
- A problem-solver who is open to learning new things
- Experience with AI tools, or a strong interest in exploring and adopting AI to improve ways of working
- Confident in making informed decisions and progressing tasks independently
- Able to identify bottlenecks and propose solutions to keep processes moving efficiently
- There are many paths to this type of role and everyone is encouraged to apply — even if your background is different or you only meet some of the listed criteria. If you’re enthusiastic about the role and ready to grow, we want to hear from you
What the job involves
- In this role, you’ll support all elements of our global billing process—helping make sure everything runs smoothly and accurately. You’ll have the opportunity to solve problems, suggest improvements, and ensure our billing meets customer needs
- Process and manage billing for a variety of customer contracts worldwide
- Generate and distribute invoices, and credit memos, making sure information is accurate and timely
- Respond to stakeholder questions and resolve billing issues quickly and professionally (aiming to respond within 24 hours)
- Collaborate with teams, such as Finance and Sales, to resolve discrepancies,maintain smooth operations, and seek out opportunities for improvement
- Manage Pricing Request Forms (PRFs) to ensure all billing reflects approved pricing structures and contractual terms
- Run audits at key points in the month to ensure accuracy in our billing and financial data
- Help create and distribute annual and partner affiliate invoices
- Support end-of-month activities and ensure processes are completed on time
- Support projects to improve our billing systems and processes, with opportunities to explore and apply AI tools to enhance workflows
- Prepare reports and handle ad-hoc analyses as needed
- Help provide documents for audits and maintain good documentation practices
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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