Customer Success Engineer, Vantage
$85-115k
+ Offers Equity
Cloud cost optimization platform
Open for applications
Cloud cost optimization platform
21-100 employees
Open for applications
$85-115k
+ Offers Equity
21-100 employees
Company mission
To modernize the interaction between technology, finance and management organizations.
Role
Who you are
- Vantage is looking for a Customer Success Engineer with strong technical expertise, to ensure that our customers receive exceptional service and get the most value out of our platform
- 2+ years of experience in a customer-facing technical role, ideally in a SaaS or technology company
- Strong technical knowledge and troubleshooting skills
- Strong problem-solving mindset and a customer-first attitude
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to customers and coworkers of varying technical skill level
- Strong analytical skills with the ability to use data to drive decisions and improvements
- Experience with customer support and IT service management tools
- Ability to adapt to an ever-changing work environment
- A kind person
What the job involves
- This is a customer-facing role, in which you will answer questions, troubleshoot issues, and offer tailored solutions to optimize our customers’ experience with Vantage
- As a founding member of the team, you will play a large role in building processes and optimizing support workflows
- You will also be comfortable with providing holiday, weekend, and on-call support, based on a rotating schedule
- Provide technical guidance and support to customers across various front-line channels, including email, chat and Slack
- Troubleshoot and oversee the resolution of complex, escalated technical issues, working closely with engineering and product teams when needed
- Develop and implement processes and best practices to streamline support workflows, improve response times, and enhance customer satisfaction
- Analyze support metrics and customer feedback to identify trends and areas for improvement, and implement strategies to proactively address recurring issues
- Contribute to the development of knowledge base articles, support documentation, and self-service resources to empower customers and reduce support volume
Our take
As the price of cloud computing continues to rise, many businesses are paring back on their budget towards cloud infrastructures which in turn has slowed the growth of many cloud-computing companies. However, we are now in the cloud era, and demand for its services is higher than ever which has created an opening for startups to create their own innovative solutions to meet the ever-evolving needs of organizations.
Leveraging this opportunity in the market is Vantage, a New York City startup that is helping businesses better understand their cloud infrastructure spending. Born out of the idea to build a better AWS dashboard, Vantage now supports users on a number of service providers, allowing them to track and save their cloud costs all in one place.
Vantage has seen a recent influx of large enterprise users, along with the success of a recent funding round, laying the foundations for a better service for its growing customer base. Viewing the growth of its customer base as a challenge, Vantage is looking to step things up and plans to capitalize on this opportunity to grow its name even further with a series of product launches in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Mar 2023
$21m
SERIES A
Jun 2021
$3.5m
EARLY VC
Total funding: $24.5m
Company benefits
- Remote friendly
- Health, dental and vision
- Meaningful equity
- Flexible PTO
- Tools needed to get the job done
Company values
- Trust: User security is a cornerstone of every decision we make.
- Delivering Value: Every day our goal is to find and deliver value.
- Kindness & Respect: We respect you, the customer. We default to respect.
- Efficiency: We want to save you time with every product and feature we ship.
- Clarity: Your infrastructure should be coherent and intelligible.
- Transparency: Know what you have, what you're paying for and why.
Company HQ
Civic Center, New York, NY
Articles
Leadership
Ben Schaechter
(CEO)An experienced Senior Product Manager having previously worked at DigitalOcean and Amazon Web Services. Also co-founded the mobile app Mazuma Labs.
Brooke McKim
(CTO)Previously worked as a Software Engineer at TelVue and DigitalOcean, as well as working as the Head of Product for Stae.
Salary benchmarks
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