Product Operations Manager, Invisible Technologies
$110k
+ Equity. Base + Bonus Target: $145,000
Tech-enabled AI company
Job no longer available
Tech-enabled AI company
201-500 employees
Job no longer available
$110k
+ Equity. Base + Bonus Target: $145,000
201-500 employees
Company mission
To help companies have real outcomes with artificial intelligence.
Role
Who you are
- 5+ years of experience in an implementation manager, product operations or product management role
- Proven experience in a high growth tech startup or scale up
- Strong analytical skills and the ability to read and interpret technical documentation
- Excellent problem-solving skills and the ability to manage complex projects with external customers or clients, preferably enterprise customers
- Exceptional communication and organizational skills, with the ability to manage multiple priorities simultaneously
- Experience in coaching and mentoring a team, with a focus on career development and performance management
- Ability to work effectively in a fast-paced, dynamic environment
What the job involves
- Invisible is scaling quickly and we need your help. Product Operations Managers sit on our Professional Services team and live at the intersection of Engineering, Product and Operations
- In this role you’ll be responsible for understanding clients needs to configure and build processes on Workplace, our business process management platform
- Our clients are household names and the processes we run for them allow them to build the next generation of applications, services and AI models
- Interact directly with Clients as well as internal teams to ensure that Processes are designed efficiently and effectively. This will require you to develop a deep understanding of our platform and our client’s needs to ensure that processes make use of our platform’s capabilities and fully solve our client’s needs
- Technical Expertise:
- Understand risks, complexities, and key dependencies related to client requirements
- Demonstrate the ability to explain and demo processes to clients and operations teams, addressing technical inquiries effectively
- Apply fundamental principles and best practices in data management and data transformations
- Analyze and interpret technical documentation, including API documentation, to support decision-making and project implementation
- Project Implementation:
- Oversee and manage the implementation of new clients and scope expansions, ensuring seamless integration of processes into the platform
- Collaborate with customers and internal stakeholders to align project goals and technical requirements, ensuring smooth execution
- Develop, review, and present technical documentation, including process design documents, to relevant stakeholders
- Cross-Functional Collaboration:
- Work closely with operations, product, engineering, and customer success teams to ensure cohesive and efficient operations
- Facilitate communication and collaboration among cross-functional teams to drive successful project outcomes
- Stakeholder Management:
- Serve as the primary technical point of contact for customers and internal stakeholders, including operations
- Ensure clear, effective communication with stakeholders, and manage escalations as needed
- People Management:
- Coach and mentor a team of 2-3 product operation analysts, fostering their professional development and growth
- Develop and implement career growth plans, including performance management, for direct reports
- Manage weekly forecasting and resource allocation for your team, ensuring optimal performance and productivity
Our take
Invisible was founded in 2015 as an outsourcing solution for companies. With several other products dedicated to productivity and automation, Invisible Technologies provides support for the tasks that a client’s workforce might prefer its employees didn’t focus on. From tech support to onboarding processes, Invisible matches technology with people to help keep clients’ workforces efficient.
Invisible differs from the typical recruitment site in that it has diversified its product pool by using AI to match jobs to people. The company’s more specialist roles help it focus on specific markets, and keep its job matches sharp. Remote-enabled job openings are another benefit of Invisible’s process. The flexibility of remote work means that the company can more easily match their client requests with the right candidate, regardless of where they’re based - further helping Invisible stand out from the crowd.
Freddie
Company Specialist at Welcome to the Jungle
Insights
88% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2025
$100m
GROWTH EQUITY VC
Jun 2019
$5.3m
EARLY VC
Total funding: $107.9m
Company benefits
- Flexible PTO
- Comprehensive health coverage or benefit stipends
- Bonuses & equity
- Parental leave
- Team off-sites & meetups
- Office hubs for collaboration
- Commuter benefits
- Employee Assistance Program
- Travel assistance
- Fertility benefits coverage
- 401(k) program 🇺🇸
Company HQ
SoMa, San Francisco, CA
Leadership
Matt Fitzpatrick
(CEO)Previously spent 12 years as a Senior Partner/Global Leader of QuantumBlack Labs at McKinsey & Company.
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