Customer Onboarding Manager, Safety Culture
+ Equity
More information about location
Mobile-first operations platform
Open for applications
Mobile-first operations platform
501-1000 employees
Open for applications
+ Equity
More information about location
501-1000 employees
Company mission
To help working teams achieve quality and safe operations with innovative, low-cost mobile-first products.
Role
Who you are
- 3+ years experience implementing software, consulting, or project management, ideally in SaaS or enterprise software environments
- Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives
- Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment
- A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate
- A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
- Ability to actively listen, understand customer pain points and take action
- Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you
What the job involves
- As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our
- Customer Solutions & Implementation team. As a Customer Onboarding Manager, you are the most
- Important touchpoint for our newest customers who are about to start their SafetyCulture journey to
- Drive safety, quality, and operational outcomes. You will play a critical role in ensuring the successful deployment of SafetyCulture products with our customers. You’ll use your exceptional communication skills to work closely with the Sales and Customer Success teams to deliver projects on time, while exceeding the needs and expectations of
- Our customers. As our teams continue to scale globally we are looking for an ambitious Customer Onboarding
- Manager with a passion to set customers up for success. You will support key projects as we
- Continue to build out a world class customer onboarding process and experience globally
- Develop and deliver onboarding plans for each customer, aligning with Sales & Customer Success on their goals, timelines and unique needs
- Lead kick-off meetings, guiding stakeholders through onboarding milestones and providing a clear roadmap for success
- Serve as the primary point of contact during onboarding, ensuring timely configuration, training, and go-live success
- Understand and consult on product and industry best practices in order to act as a trusted advisor to your customers and inspire new use cases with SafetyCulture
- Identify any risks and obstacles your customers are facing to ensure we stay ahead of customers to reduce churn risks
- Partner closely with Customer Success Managers to ensure a seamless handoff postonboarding, providing context and insights to maintain customer momentum
- Build and continuously improve onboarding templates and playbooks to support efficiency and scale as the customer base grows
Our take
Now one of Australia’s largest private tech companies, Safety Culture was initially developed as a digital checklist app for safety operations. It has since grown into a mobile-first operations platform that helps companies keep on top of their safety processes.
Covering risk management, Environment and sustainability, compliance, health and safety and asset management, Safety Culture uses digital training, inspections and integrations to ensure that companies are maintaining the highest possible standards of safety and compliance.
This one-stop shop for productivity-boosting safety procedures has benefitted from a flurry of funding over the years. Its 2024 round, led by BlackBird Ventures, is being used to accelerate its software capabilities and move towards wider market adoption. With a wealth of industries under its belt already - including pharmaceuticals and construction - the company is well equipped to continue its international expansion and integrate into ever more industries.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
Sep 2024
$110.5m
LATE VC
Jul 2023
$34m
LATE VC
Total funding: $378m
Company benefits
- Equity - Equity with high growth potential, and a competitive salary
- Flexibility - Flexible working arrangements – we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Leave - Progressive leave policies designed to support our team through life’s more challenging moments
- Wellbeing - Wellbeing initiatives such as subsidised fitness programs and EAP services
- Development - Access to professional and personal training and development opportunities (eg. hackathons, workshops, lunch & learns)
- Hackathons & ShipIt! - ShipIt! is our annual company offsite where we bring together all employees globally for a week to reflect on the successes of the past and our vision for the future of SafetyCulture
Company HQ
Surry Hills, NSW
Leadership
Luke Anear
(Founder & Executive Chair)Previously the CEO of Safety Culture, Co-Founder at Insight Creative Photography and was a Practice Manager at Lee Kelly & Associates.
Salary benchmarks
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