HR Regional Partner, Amazon

• Bachelor’s degree or higher, in Human Resources or related field
• Significant Human Resources experience
• Strong business and HR acumen, including strong problem solving skills, critical thinking and analysis
• Strong communication skills; Fluent in both spoken and written English
• Local labor law knowledge

Desirable

• At Amazon, our HR Regional Partners are known for their knowledge of HR programs, processes and tools
• They act as the frontline consultant to clients (mainly people managers) to create a positive employee experience, offering consistent HR advice on people matters
• They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility
• They are committed to collaboration with multiple HR Business Partners, HR specialists and people managers across the various businesses
• A key area of focus for the HRP is to increase manager capability, which should enable them to be more self-sufficient and drive manager education on important people programs, policies, tools and processes
• Whilst doing this, the HRPs are continuously raising the bar on harmonizing practice across a geography and sharing best practices
• Managers collaborate using different communication channels with the HR Regional Partners to support sensitive and often-complex employee issues including disciplinary, performance improvement and grievance processes
• These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters
• The HRP will act as an influential partner in helping managers with talent management processes, people development, and implementation of organizational changes
• Thanks to their visibility across businesses and their access to data on managers and employees’ requests, HRPs are in a position to spot trends, identify emerging needs, and address them with innovative people programs, tools and processes
• Design, deliver and constantly improve our Onboarding proposition and programs in the country, in order to guarantee a positive Day 1 employee experience
• Partner with HR Services (HRS) to ensure that people transactions are processed timely and processes are continuously reviewed, improved and streamlined
• Act as the site leader on topics/requests that are site specific like policies, labor law changes impacting local HR processes, compliance
• Process ownership for Employee Relations management, including disciplinary & performance improvement
• Consult managers on people matters that require in depth knowledge of policies, procedures and local legislation, across multiple countries
• Conduct investigations and manage ER cases, in coordination with the Employee Relations and with the Legal departments
• Interact with Works Council (WC) representatives and represent the company in legal matters
• Manage the leaver process, including conducting ad-hoc exit interviews
• Review local policies and processes in order to ensure that they are fit for purpose
• Work with people managers end to end on performance management cases
• Analyze data and trends on ER and performance management, in order to provide input to the business strategy to HRBP, preventing the recurrence of known issues
• Coach, train and guide managers during the Talent Management and Annual Compensation Planning processes
• Consult Managers on Compensation matters
• Develop toolkit and communications that help managers to be self-sufficient with Talent Reviews
• Enable the success of new & experienced managers by leveraging, delivering and improving existing training contents and Inside pages, and collaborating with the EU and global Talent Development teams to anticipate and address emerging needs
• Support managers and employees in identifying training opportunities to further develop functional and managerial skills
• Support people managers with career conversations, Development Plans/Career Growth Plans and other development initiatives
• Manage employees’ programs and support managers to drive improvements in employees’ engagement
• Provide support and guidance to HR Business Partners and Business Managers on change initiatives
• Act as stewards of the employee experience and Amazon “culture keepers” Act as Point of Contact and Program Manager for people tools, processes programs or projects
• Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness
• Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate