Senior Product Manager, Cloudflare

• We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that
• The ideal candidate is customer-focused, data-driven, methodical and thrives in a goal-oriented and data-driven environment
• You have a deep technical understanding of the observability space and outstanding communication and collaboration skills
• You are able to work with a diverse group, get consensus, and drive the product forward
• You are execution focused, you emphasize getting things done while paying attention to important details
• You have a passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you
• 8+ years of previous product management experience
• Domain expertise in infrastructure operations or procurement. You have been there, done that as either an architect or product owner for operational and financial tooling and consolidation
• Distributed systems experience that allows you to drive the scaling strategy for deployment as our scale grows both on volume and number of internal customers supporting
• Experience presenting new products and features to customers – whether as a developer, analyst or product manager. You are enthusiastic about taking something you have helped build and sharing it with the world
• Strong customer and stakeholder empathy. You must be the voice of engineering, customers, support, or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements
• Exceptional communication, presentation, organizational and analytical skills
• Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders
• Experience working with large and complex data sets (SQL, Postgres, Prometheus, etc.). You are skilled at proving points with data and can quickly show others how to do so
• Ability to communicate complex technical concepts to all audiences

Desirable

• Cloudflare’s network protects over 20% of the Internet which translates to over trillions of requests per month. We’re looking for a product manager who will help build the systems and processes that allow us to order, deploy, and manage our infrastructure at scale to meet the needs of our rapidly increasing customer base
• The Infrastructure Lifecycle PM will build systems and processes that will enable us to grow efficiently
• You will lead the transformation by driving critical initiatives like comprehensive ERP integration and building improvements to dramatically reduce hardware deployment time and accelerate our growth
• Another key focus will be achieving perfect visibility, mastering the challenge of asset accuracy by implementing systems to know the exact location and status of every piece of hardware, which will maximize in-service time through strategic repair programs and minimize wasteful idle inventory
• Additionally, you will empower stakeholders by improving visibility into asset inventory to support crucial capacity planning and provide essential, real-time metrics on compliance and security to all teams
• Finally, you will ensure resilience and business continuity by elevating our operational standards to ensure all maintenance processes are completely non-impacting to customers, mandating that every product has a robust failure strategy aligned with business continuity, and building the necessary tools to enforce these customer requirements across every product failure domain in our infrastructure
• Represent the customer, be it internal or external. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process
• Develop the platform vision for your area. Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set
• Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going
• Make data-driven roadmap decisions. Make tough tactical prioritization decisions based off of data you collect, curate, and disseminate. Build trust with stakeholders by ensuring that your roadmap is understandable and sensible based on the data you present
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses
• Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job