Strategic Customer Success Manager, CoLab Software
Technical
Collaboration tech for mechanical design
Job no longer available
Collaboration tech for mechanical design
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower engineering teams to build the future faster.
Role
Who you are
- This role is ideal for someone with a strong blend of engineering expertise and business acumen who is driven to lead customer transformation initiatives, build meaningful executive relationships, and act as a trusted advisor
- 5+ years of experience managing enterprise accounts in Customer Success, Program Management, or Technical Account Management roles
- Strong background in mechanical engineering, design, or manufacturing environments (bonus for CAD or PLM familiarity)
- Proven success in driving license adoption, customer transformation, and revenue expansion
- Demonstrated ability to build credibility and partnerships with executives (VP and C-suite level)
- Exceptional organizational and presentation skills with a prescriptive and proactive mindset
- Strong data literacy: ability to analyze trends, develop insights, and present impact narratives
- Experience in high-growth tech environments or startups preferred
- Tools: Salesforce, Zendesk, Google Suite; ability to quickly learn internal systems
- You're passionate about solving complex business problems and driving real customer impact
- You thrive in an environment where you own outcomes and are empowered to lead
- You care about people, relationships, and delivering world-class customer experiences
- You’re ready to help shape the future of engineering collaboration with a fast-growing SaaS company
What the job involves
- As a Strategic Customer Success Manager (CSM) at CoLab, you will be accountable for ensuring long-term customer value (quantifiable), retention, and revenue growth across a portfolio of high-value enterprise accounts
- You will work hand-in-hand with Sales to co-own strategic account plans, will be directly accountable for driving deep customer engagement, and ensuring the measurable value of CoLab is both realized and communicated
- Collaborate closely with Sales to develop and execute holistic account strategies aimed at achieving mutual customer and CoLab business goals
- Map stakeholders and influence across multiple levels, from front-line engineers to C-suite
- Understand a customer’s current-state, desired future-state, and prescribe a strategic success plan to bridge the gap
- Use customer goals as north stars for onboarding, adoption, and expansion efforts
- Quantify and communicate the business impact delivered through CoLab via metrics, case studies, and ROI analyses
- Monitor product usage and proactively recommend adoption strategies aligned to functional and business objectives
- Orchestrate change management initiatives across the customer organization to maximize software usage
- Build, maintain, and influence relationships at all levels of the organization including C-level executives
- Deliver value-driven touchpoints (e.g., EBRs, QBRs, Health Checks) that reinforce the strategic value of CoLab
- Serve as a change management coach to customer champions, helping them mobilize their teams to fully adopt CoLab practices
- Prescribe best practices and lead CoLab enablement to accelerate customer maturity
- Identify and mitigate churn risks early through strategic intervention
- Drive customer expansion through recognition of growth opportunities and collaborative selling with Sales
- Act as the voice of the customer internally, providing feedback to Product and Engineering
- Collaborate with Marketing to develop customer stories, testimonials, and insights
- Mentor peers and contribute to the evolution of Customer Experience practices
- Share learnings, successes, and insights with the broader organization
Our take
The mechanical design process requires lots of back-and-forth between engineers, designers and business stakeholders who are giving and acting on feedback. Getting everybody on the same page is time-consuming and comes with lots of admin and flitting between different platforms, whilst important information slips between the cracks.
This is why CoLab has built a cloud-based platform for collaborative mechanical design and reviewing. It integrates into the existing stack of design and engineering teams to bring together all the teams involved in early-stage design. Basically, the platform pools data, feedback, tracking issues, emails, spreadsheets and notebooks into one collaborative space.
Ultimately, CoLab is a simple way to collaborate on concepts and projects at the planning stage, thus nipping in the bud any problems that could arise down the line. With an impressive series of investments behind it, the company plans to scale up its market push, explore the possibilities of AI and expand its team.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Nov 2025
$72m
SERIES C
Mar 2025
$4m
LATE VC
Total funding: $117.6m
Company benefits
- Health and dental insurance (covered at 100% for the employee)
- Unlimited PTO
- Remote/Hybrid Work: Our main office location is in St. John's, NL where we offer hybrid and remote opportunities
Company HQ
East End, St. John's, NL
Leadership
Jeremy Andrews
(Co-Founder & CTO)Previosuly Mechanical Engineering Advisor at Paradigm Hyperloop, Team Lead at Memorial Baja, Battery Enclosure Engineering at Tesla, and Systems Test Engineer at General Dynamics Mission Systems.
Adam Keating
(Co-Founder & CEO)Currently Co-Founder and Strategic Advisor at DuXion. Previously Project Lead at Paradigm Hyperloop, Mechanical Engineer at RefleXion Medical and Production Engineer at Statoil.
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