Technical Support Engineer, Salesforce
German or Spanish Speaker
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- We are looking for ambitious team players to join our cutting-edge customer support team!
- These positions are for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform
- You must possess excellent analytical and communication skills and have the passion to deliver outstanding support
- The ideal candidates are team players, who enjoy working hard, exhibit professionalism is dedicated to meeting and exceeding expectations have excellent problem-solving skills, is able to learn new technologies quickly, and use their time efficiently
- Comfortable interacting with all levels of customer and Salesforce management
- Ability to multi-task and perform effectively under pressure
- Familiarity with database concepts and data management (RDBMS), JSON, and SQL
- Familiarity with Object-Oriented design and core programming concepts
- Familiarity with REST and SOAP API
- Familiarity with both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software development
- Fluency in Spanish or German
Desirable
- Familiarity with Splunk as well as system monitoring tools
- Familiarity with debugging using browser developer tools
- Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc
- Database and relational data structures
- Large scale, multi-tenant production environments
- API Programming or Software Development
- Software Design Lifecycle
- Visualforce and Apex code experience
- CRM domain knowledge & any Salesforce Certifications
- Previous experience with Salesforce CRM and its technologies
- Lightning Web Components
- Experience providing enterprise SaaS support
- Familiarity with Slack/Quip
What the job involves
- The roles are a part of the Global Support organization, that have responsibilities for assigned cases, maintaining a single-minded focus to ensure customers are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce Industries cloud application and platform expert
- The Support Engineer is a customer-focused expert and is responsible for Salesforce’s Mission Critical Support handling and execution of cases of all severities, as well as implementing and finding ways to prevent customer issues through proactive support and monitoring
- The Premier Success team provides support and expertise to some of our largest and most strategic accounts in Salesforce Industries Cloud
- This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team
- As a member of the Premier Success team, the Engineer is experienced with technical concepts and is highly customer-centric
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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