Senior Program Manager, Amazon

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Desirable

• The Senior Program Manager of Field Funnel Ops (FFO), ORS is an omni-purpose role that is cross-functionally strategic, analytical, and innovative
• The scope of impact spans US and Canada, directly supporting Delivery Service Partners (DSPs)
• This role requires a tenacious individual with the ability to influence functional stakeholders from within Operations
• The program manager oversees the mid term execution, strategy and vision of the FFO, driving both operational and programmatic excellence
• The incumbent of this role thrives at working in ambiguous environments, managing DSPs that span across 15+ stations
• The incumbent understands performance management tactics and techniques, and has a passion for developing their team
• This successful individual has a proven work ethic to lead a team, deliver desired results, outstanding communication skills, and drives towards simple, scalable solutions to solve challenging and complex problems
• The regional manager manages unique and complex deliverables, and tactically quick-turn projects while demonstrating exceptional business judgement while constantly innovating and improving business operational deliverables, suggesting new ideas, and best practices to iterate, and improve the business with a frugal and think big approach
• This role is responsible for diving deep into processes, understanding current capabilities and limitations, and making critical judgement decisions about how to handle stakeholder requests
• They think long-term and are willing to sacrifice short-term gains for the bigger picture
• Work cross-functionally and across geographies with stakeholders at all levels to support tools, programs, and initiatives
• Have a rigorous approach to problem solving and analytics, as well as produce, interpret, and draw conclusions from data
• Use project management tools and skills to manage medium to large scale content development and training projects
• Enhance and foster innovation with measurable attributes to monitor success amidst each project and deliverable within ORS Field Funnel Operations
• Own the deployment of critical programs supporting DSP driver capacity and candidate onboarding
• Deliver DSP launch programs across all stations within an AMZL, AMXL, and RSR region
• Work backwards from the customer to develop, deploy, and scale programs to support DSP owners, and field leaders to build driver pools, and deliver a best in class onboarding experience
• Support DSPs at new station launches, DSP’s at existing sites, and peak volume ramps
• Collaborate with field leadership, DSP owners, capacity planning and business coaches to make data driven strategy decisions
• Build the year-round strategy, launch strategy, and peak hiring plans for stations and DSPs in the region
• Execute strategy to deliver driver counts needed to meet year-round capacity needs
• Provide an onboarding experience matching DSP and station needs, reducing the dwell time of candidates, and improving the conversion of candidates through the onboarding lifecycle
• Develop business understanding of key stations, and geographic variation to support overall strategy
• Move between strategy and execution on a daily basis, iterating and innovating the acquisition and experience for Delivery Associates, improving the onboarding experience for new drivers and DSP owners
• Conduct weekly data analysis to support senior leaders in the region to identify forward looking capacity risks
• Identify gaps in driver capacity at a station level and work with stakeholders to address proactively
• Provide support for all launching DSPs, coordination of hiring needs for DSPs
• Work with community, and affinity partnerships in region to develop unique and innovative solutions for hard-to-hire markets, establish contingency plans to address and prevent gaps in key markets
• *Travel expectations for this role are dependent on business needs, and could be up to 50% of the time during High Volume Events and RTO policy of 3 days / week on-site applies