Customer Success Manager, Affinity
Mid-Market
$85-125k
+ Variable + Equity
Relationship intelligence company
Be an early applicant
Relationship intelligence company
201-500 employees
Be an early applicant
$85-125k
+ Variable + Equity
201-500 employees
Company mission
Affinity's mission is to create a world where anyone can cultivate and fully harness their network to succeed, by building a new kind of infrastructure to power all relationship-driven industries and applications.
Role
Who you are
- 5+ years of experience as a Customer Success Manager, Account Manager, or similar role
- Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting
- Experience managing accounts and renewals, upsell opportunities, and identifying growth opportunities
- You have excellent interpersonal skills with a history of building strong business relationships
- You're an influential communicator with experience presenting to small and large audiences
- You're proficient in organization, account prioritization, and time management
- Ability to orchestrate cross-functional resources to ensure the success of your clients
- You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team
- Thrive in dynamic, fast-paced environments, embracing ambiguity and helping shape foundational strategies
What the job involves
- At Affinity, we’re passionate about our customer's success and looking for strategic, results-driven CSMs
- Your job will combine commercial leadership and customer advocacy
- You will drive renewals while working closely with our clients to understand and address their business needs
- This role is highly cross-functional, and you will regularly interface with our sales, product, and engineering teams to ensure we place our clients’ concerns above everything else
- We hope you’re excited about the prospect of shaping the customer experience at Affinity!
- Own a book of Affinity's Mid-Market customers driving renewals and upsell for these accounts
- Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients
- Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product
- Become a product expert: Develop best practices to share with clients, helping them best leverage Affinity's full functionality
- Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap
Our take
Up to 90% of company profiles in traditional customer relationship management systems (CRMs) are incomplete or out-of-date, causing missed sales opportunities and wasted time. Affinity exists to change this state of affairs, using AI to analyse a company's communications and interactions to provide the most accurate profile possible, powering sales and excellent customer relationships.
While other modern CRMs exist, few of them are able to automate data input on the scale of Affinity, which has processed around 20 trillion emails and hundreds of thousands of calendar events to date. It also focuses on industries that are underserved in the CRM sector, including investment banking and real estate. This has grown it a client base of more than 1,800 customers including major enterprises such as Bain Capital Ventures, Nike and Twilio.
Affinity is focusing on expanding its sales, marketing, and engineering teams to grow its customer base and develop new products. As companies look to both improve the performance of their sales teams and reduce costs in manual data entry, Affinity's product is likely to remain extremely popular.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2021
$80m
SERIES C
Feb 2019
$26.5m
SERIES B
Total funding: $122.5m
Company benefits
- Daily lunches
- Commuter passes
- Flexible PTO
- Free events
- Tech pack
- Retirement options
- Work from home opportunities
- Health insurance
- Grocery allowance
Company values
- We are playmakers - We are team players who empower our teammates to do their best work and are not afraid to step outside the scope of our roles
- We are obsessed with learning - We are dedicated learners and teachers and are always seeking new avenues to improve ourselves and to achieve our goals
- We care personally - We recognize that our teammates are people who have strengths, weaknesses, dreams and life stories
- We take pride in what we do - For all of us here at Affinity, our work is not just a means to an end: we derive tremendous fulfillment from doing our best
- We are radically open-minded - We value ideas over titles. We believe that the best ideas can come from anywhere, both within and outside our company
Company HQ
Jackson Square, San Francisco, CA
Articles
Leadership
Ray Zhou
(Co-CEO)Studied Computer Science at Stanford and was a Genomics Researcher at UC Davis.
Shubham Goel
(Co-CEO)Started out as a Software Developer at inoXapps and was a Partner at the Dorm Room Fund. Is one of Forbes's 30 Under 30.
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