Customer Success Manager, Affinity

• 5+ years of experience as a Customer Success Manager, Account Manager, or similar role
• Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting
• Experience managing accounts and renewals, upsell opportunities, and identifying growth opportunities
• You have excellent interpersonal skills with a history of building strong business relationships
• You're an influential communicator with experience presenting to small and large audiences
• You're proficient in organization, account prioritization, and time management
• Ability to orchestrate cross-functional resources to ensure the success of your clients
• You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team
• Thrive in dynamic, fast-paced environments, embracing ambiguity and helping shape foundational strategies

• At Affinity, we’re passionate about our customer's success and looking for strategic, results-driven CSMs
• Your job will combine commercial leadership and customer advocacy
• You will drive renewals while working closely with our clients to understand and address their business needs
• This role is highly cross-functional, and you will regularly interface with our sales, product, and engineering teams to ensure we place our clients’ concerns above everything else
• We hope you’re excited about the prospect of shaping the customer experience at Affinity!
• Own a book of Affinity's Mid-Market customers driving renewals and upsell for these accounts
• Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients
• Act as a trusted advisor to our customers to drive broad product adoption and ensure they reach a high level of satisfaction with the product
• Become a product expert: Develop best practices to share with clients, helping them best leverage Affinity's full functionality
• Interface closely with sales, support, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and directly impact the product roadmap

• Daily lunches
• Commuter passes
• Flexible PTO
• Free events
• Tech pack
• Retirement options
• Work from home opportunities
• Health insurance
• Grocery allowance

Total funding: $122.5m

Up to 90% of company profiles in traditional customer relationship management systems (CRMs) are incomplete or out-of-date, causing missed sales opportunities and wasted time. Affinity exists to change this state of affairs, using AI to analyse a company's communications and interactions to provide the most accurate profile possible, powering sales and excellent customer relationships.