Customer Success Manager, Solidus Labs
$140-165k
+ Equity
Crypto-native compliance & risk monitoring
Open for applications
Crypto-native compliance & risk monitoring
21-100 employees
Open for applications
$140-165k
+ Equity
21-100 employees
Company mission
To enable safer crypto trading throughout the investment journey across all centralized and DeFi markets.
Role
Who you are
- 5+ years of experience in a customer success or related role, adept at managing customer relationships across diverse, global organizations, with a preference for those experienced in technical enterprise products
- Experience with financial markets, trading and compliance is highly desirable
- Willingness to learn and adapt in an evolving industry and environment and exhibit a proactive approach to learning. Able to work in a dynamic, fast-paced environment
- Skilled in employing a consultative approach, with a proven ability to understand and address diverse customer needs quickly
- Bring a proven track record of delivering clear, measurable outcomes for customers
- Exceptional communication and interpersonal skills, capable of engaging effectively with a wide range of stakeholders
- Demonstrate a strong ability to identify trends and implement data-driven strategies for customer engagement and retention
- Enthusiastic about innovating in the customer success space, particularly in applying scalable strategies
- NYC based role, hybrid work
What the job involves
- At Solidus, we believe that great customer success is built on collaboration, creativity, and measurable impact
- Our Customer Success Managers are the ambassadors of our product and company
- They help our customers realize the value of the product and expand the adoption across business functions
- Manage Solidus Labs customers in America and Europe. Effectively communicate our value proposition, vision, and product/service capabilities
- Build and maintain positive relationships with key decision makers and users to influence adoption and facilitate smooth customer experience of Solidus Labs solutions
- Identify cross-selling and up-selling opportunities through customer interactions; collaborate on opportunities with Account Executive and Solutions Executive(s)
- Demonstrate and educate customers on how to use our platforms and solutions in a manner that is tailored to customer’s requirements due to compliance policy and/or regulatory requirements to drive opportunities and increase adoption and utilization
- Ensure customers derive maximum value from their investment in Solidus Labs solutions by fully utilizing the features and collaborating with other teams to ensure retention and growth
- Oversee regular check-in meetings with customers to achieve specific objectives and join/collaborate on strategic account meetings to discuss customers' business objectives and strategies
- Actively monitor and enhance product utilization using comprehensive reporting and data analysis. Proactively manage dashboards to maintain accurate records and ensure timely updates
- Conduct quarterly business reviews (QBRs) to evaluate the customer's goals, discuss future outcomes, demonstrate value, and understand expectations
- Drive client satisfaction through timely management of client issues and escalations
- Advocate for clients by effectively working across departments to get the support and information needed to satisfy client needs
- Reinforcement of our resources through conferences, partnerships, industry knowledge, thought leadership, networking, etc
- Some travel is required
Our take
As cryptocurrency and other digital assets edge closer to the mainstream, investors still harbor concerns about their integrity and security. Solidus is one of a number of companies trying to alleviate these fears through surveillance and risk monitoring software to detect manipulation, fraud, and security threats on cryptocurrency trading platforms.
The fact that Solidus convened the Crypto Market Integrity Coalition, which has been joined by over 30 companies including the likes of Coinbase, Robinhood, and Deltect, also highlights the position of respect that it has carved out. After recently securing major funding, the company is now focusing on accelerating the deployment of its capabilities and expanding R&D.
While crypto exchanges are currently under increased scrutiny, this is a sign of their increasing appeal to investors and mainstream businesses, and security and compliance solutions such as those provided by Solidus are likely to see growing demand as a result.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
May 2022
$45m
SERIES B
Nov 2021
$15m
EARLY VC
Total funding: $86m
Company HQ
West Village, New York, NY
Leadership
Asaf Meir
(Co-Founder & CEO)Former Research Development Team Lead with the Israeli Defense Force, and former Program Manager at Microsoft. They then spent three years working at Goldman Sachs before co-founding Solidus Labs.
Praveen K. Dosodia
(Co-Founder & Chief Architect)Served as a Vice President at Goldman Sachs before co-founding Solidus Labs. Before joining Goldman Sachs, they worked as an Analyst and Senior Engineer at Morgan Stanley.
Chen Arad
(Co-Founder & CXO)Founding Advisory Council Member and Chair, Market Integrity Working Group of Global Digital Finance. Former Media Lecture at Brandeis University, Waltham, MA, and Hebrew College, Boston, MA.
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