Field IT Support Apprentice, Live Nation
Entertainment events promoter and producer
Open for applications
Entertainment events promoter and producer
1001+ employees
Open for applications
1001+ employees
Company mission
To help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Minimum of 5 A* to C GCSE’s (including Maths, English). (You may also hold qualifications to ‘A’ level or equivalent standard
- Basic knowledge of current operating systems including Windows 7 / 8 / 10 & OSX
- Basic knowledge of Desktop applications including Microsoft Office / Adobe products
- Interest in hardware troubleshooting skills particularly Dell / Apple / Lenovo
- Excellent communicator (written and spoken)
- Able to work flexible hours when required including evenings and weekends
- A full UK driving licence is required
- Candidates who have completed more than the first year of a degree are not eligible to apply
- A positive attitude and a willingness to bring ideas to the team
- Organised, Diligent & Thorough
- Able and willing to acquire new skills, and apply them
- A methodical approach to problem solving
- Self-motivated, Pro-active, Enthusiastic, Confident and Personable
- Courteous and friendly manner
- Customer focussed
- Excellent time keeping
- Comfortable working as part of a team and with a wide range of people
- Flexible approach to work with a willingness to learn on the job
- Willingness to work hard
- To be eligible for this fantastic opportunity you will need to have a minimum of 5 A* to C GCSE’s (including Maths, English). You may also hold qualifications to ‘A’ level or equivalent standard - Candidates with qualifications above 'A' level or equivalent are not eligible to apply
What the job involves
- Fixed Term Contract 2 years, 40 hours per week, potential nights and weekends support
- Ticketmaster, part of Live Nation Entertainment runs an apprenticeship programme which aims to offer an alternative route for people into employment
- The Apprenticeship offers on the job training and onsite assessment by an approved apprenticeship training provider, earning a nationally recognised qualification (EDI Level 3) at the end of the Apprenticeship
- Following the pathway of ‘IT End User Support’, we are currently recruiting for a Field IT Support Apprentice for a 24-month placement that will spend their time throughout the apprenticeship based in Bromely By Bow, London, but with the opportunity to travel to other UK based venues or offices
- You will potentially have the exciting opportunity to work onsite at our festivals during the summer months and therefore would be required to work some weekends
- To present a professional contact point to receive and prioritise requests for assistance from internal and external customers, ensuring they are dealt with in a pleasant and efficient manner
- To log all calls, escalating if necessary, and keeping customer informed of updates
- To work closely with other support teams so that requests can be routed appropriately when the Service Desk is unable to find a resolution
- To carry out daily tasks according to the agreed procedure, and according to the shift rota
- To carry out hardware builds, installations as required by more senior team members
- To complete individual learning records as required by the Apprenticeship provider on time, and to a good standard
- The successful candidate will participate in workplace activities over the duration of the Apprenticeship and will be assessed at regular intervals by an external Assessor. This will cover (but not be limited to) the following subject areas in order to complete the qualification:
- Apprenticeships and Vendor qualifications L3
- Advanced Apprenticeship Infrastructure Technician Level 3 (equivalent to A- level educational level)
- MTA Networking Fundamentals
- MTA Mobility and Devices Fundamentals
- MTA Cloud Fundamentals
- One Microsoft MOC on demanded course
Salary benchmarks
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2005, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company HQ
Beverly Hills, CA
Leadership
Michael Rapino
(CEO & President)Michael joined Live Nation Entertainment in 2005 as CEO and President. Previously, he spent 10 years in various Marketing and Entertainment roles at Labatt's Breweries of Canada. He also held several roles at Clear Channel Communications, including CEO and President of Global Music.
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