Customer Success Manager, Tracksuit
$163.2-196.8k
OTE
$136-164k
BASE
Brand tracking dashboard
Be an early applicant
Brand tracking dashboard
201-500 employees
Be an early applicant
$163.2-196.8k
OTE
$136-164k
BASE
201-500 employees
Company mission
To get brand data in every boardroom.
Role
Who you are
- Curious
- Data-informed
- Loves people leadership
- Passionate about customers
- Humble
- Calm under pressure
- Brand & marketing interest
- Comfortable with ambiguity
- We're looking for someone with 8+ years managing a portfolio of clients where they created real value for marketers — in Customer Success, brand/marketing strategy or account management
- You'll also have 2+ years leading a team of 3–6 direct reports in a high-growth or SaaS environment
- Agency experience (advertising, media or research) is highly regarded
- We are committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives
- Research shows that while men apply to jobs when they meet some of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement
- If you think you have what it takes but don’t necessarily tick every requirement on this job description, please get in touch and apply
What the job involves
- As our Manager, Customer Success, you're the heartbeat of the Customer Success engine
- You'll lead a high-performing pod of Brand Champs — Tracksuit's version of CSMs — while staying close to a small portfolio of key accounts yourself
- This is a player-coach role in the truest sense
- You're right beside your Brand Champions on calls, at brand dinners and in the moments that matter — setting the standard through your own craft
- Just as importantly, you'll bring a coaching style that meets a diverse team where they are, unlocking what's unique in each person rather than imposing a one-size-fits-all playbook
- We're a data and research company with a deep love of brand that uses SaaS as its delivery mechanism
- We're not a conventional SaaS CS team — we're subject matter experts on Brand Theory and Brand Health, and we love it
- Tracksuit is more than a platform; it's a community for modern brand builders, and this role plays a central part in bringing that to life
- Join key customer conversations to stay close to what's working (and what's not)
- Help turn Tracksuit insights into clear, compelling brand stories for senior stakeholders
- Drive continuous value by embedding brand health into how customers make decisions and run their business
- Build strong relationships with Senior Marketers and Brand Insights professionals across strategic and growth accounts
- Lead a pod of 3–6 Brand Champs and their combined book of business, owning GRR & NRR outcomes
- Drive and support renewals, expansion and strong customer health outcomes across the full portfolio
- Step in as a calm, senior escalation point when the stakes are high
- Own forecasting, reporting and save plans with a clear view of risk and upside
- Coach Brand Champs to grow in capability, confidence and commercial thinking
- Run high-impact 1:1s and pod stand-ups that actually move things forward
- Lead performance, feedback and development conversations with clarity and care
- Hire and onboard new Brand Champs, coaching them for success from day one
- Balance capacity and manage customer allocations across the pod
- Keep a bird's-eye view to spot churn risks, patterns and opportunities early
- Be the voice of your pod internally — surfacing product feedback and customer needs
- Contribute to CS-wide initiatives that lift the whole team
Our take
A stellar marketing strategy is a must-have for brands these days, but it can be a struggle to measure whether their approach and effort are paying off. This is where Tracksuit comes in, with its dashboard to track brand health, demonstrate return on marketing spend and answer the question, "Is what we're doing working?"
With Tracksuit's dashboard, users can toggle through different views of their data, such as funnel, profile and timeline - all combining to supply a comprehensive look into where their marketing strategy is working vs not. Where the company stands out is in how digestible it has made this information, allowing marketing teams to make impactful changes in record time.
It's an exciting approach to a problem that many businesses are keen to fix, which gives Tracksuit a broad pool of potential clientele. The company has received significant investment across a few rounds, the latest of which is being used to officially launch into the US and UK markets, expand research and platform capabilities, and democratise previously unavailable markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2025
$23.5m
SERIES B
Feb 2024
$12.4m
SERIES A
Total funding: $40.1m
Company HQ
Auckland CBD, Auckland, Auckland
Leadership
Matthew Herbert
(Co-Founder & Co-CEO)Previously Head of Business Development at Mish Guru, and Christchurch City Lead for Uber. Also the former President of the University of Canterbury Commerce Society (UCOM), and worked in Marketing and Promotions at MediaWorks NZ.
Connor Archbold
(Co-Founder & Co-CEO)Partner at Previously Unavailable, and Flock Angel (Scout) at Blackbird. Was a Growth and Operations Consultant for 5 years, and before that was COO at Mish Guru.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Tracksuit