Manager of Implementations, Canoe
£100-120k
+ Bonus
More information about location
AI platform for alternative investments
Be an early applicant
AI platform for alternative investments
101-200 employees
Be an early applicant
£100-120k
+ Bonus
More information about location
101-200 employees
Company mission
To unlock efficiencies in alternative investment processes by introducing purpose-built automation into the workflows of institutional investors, asset servicers, capital allocators and wealth managers.
Role
Who you are
- 5+ years of experience in SaaS implementations, with a preference for complex, enterprise clients
- 3+ years of people management experience, including managing team members, handling escalations, and designing process structures that drive team success
- Strong leadership and mentorship skills, with a proven track record of developing high-performing teams
- Technical aptitude, with the ability to understand and explain complex technology solutions to both team members and clients
- Excellent communication skills, both verbal and written, with the ability to influence and inspire
- Expertise in project management, change management, and expectation management
- Analytical, data-driven, and detail-oriented, with a proactive approach to solving problems and driving results
- Client-centric mindset, with a genuine passion for delivering exceptional value to customers
- A collaborative spirit, with a desire to work in a team-oriented environment that values continuous improvement
What the job involves
- As part of our global expansion, we are seeking a London based Implementation Manager
- This role will lead a team of Project Managers and Implementation Consultants that onboard new clients onto the Canoe Intelligence platform
- This role is pivotal in ensuring a high quality onboarding experience as well as help drive customer value realization
- In this role, you will be responsible for the performance, development, and success of your team
- Your leadership will be key in driving both client satisfaction and team effectiveness
- You will guide your team to execute standard, repeatable processes that adhere to the high quality delivery of the Canoe platform
- This role has two key components:
- 1) Drive Team Success
- Lead and Develop Your Team: Manage, mentor, and inspire a team and provide guidance, support, and opportunities for professional growth
- Team Accountability: Ensure your team’s projects are on track in terms of scope, timelines, and deliverables. You’ll be the escalation point for complex issues, helping to navigate challenges and ensure successful outcomes
- Foster a Collaborative Environment: Promote a culture of continuous improvement by encouraging knowledge sharing, best practices, and collaboration within the team
- Monitor and Enhance Team Performance: Regularly audit team interactions, project statuses, and client communications, providing constructive feedback and coaching to elevate team performance
- Engage in Strategic Client Interactions: Join strategic and enterprise-level client calls to provide additional support and reinforce Canoe’s commitment to client success
- 2) Drive Client Results
- Client Implementation Leadership: Oversee and guide your team in leading clients through their Canoe implementations, including technology configuration, data connectivity, and integration processes
- Be a hands-on Leader. Act as the lead on strategic projects
- Expertise in Technology: Develop deep expertise in Canoe's technology offering, ensuring both you and your team can effectively drive client value through successful implementations
- Project Management Excellence: Ensure that your team maintains high standards in project planning and execution, including regular communication with clients and internal stakeholders, and meticulous tracking of project progress
- Client Relationship Management: Support your team in maintaining ongoing dialogue with Canoe's Relationship Management team, ensuring a seamless client experience from onboarding through to long-term adoption
Salary benchmarks
Our take
The internet presents itself as a seemingly infinite source of crucial information, particularly when it comes to financial information to inform smart investment. However, the sheer amount of data available makes it incredibly difficult to mine, aggregate and analyze in a way that is fast and efficient enough to be useful.
Canoe leverages AI technology to automate the analysis of investment data, including document collection, data extraction, categorization and validation. The technology is provided in the form of cloud-based tools, API packages and integrated portals, ultimately aiming to present a unified system in which investors can tackle the inefficiencies of manual investment data analysis.
It's undeniable that other automated data analysis services are available, but the unified nature of Canoe makes it stand out as a solution with a lot of potential. Off of 2024's Series C funding, the company is further optimising and developing its product offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
48% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2024
$36m
SERIES C
Feb 2023
$25m
SERIES B
Total funding: $61m
Company benefits
- Intracompany committees
- Team based strategic planning
- Group brainstorming sessions
- Health/Dental/Vision Benefits
- Life Insurance
- Wellness Programs
- Commuter Benefits
- Company Outings
- Happy Hours (Club Canoe) are hosted once a month, and impromptu happy hours are sprinkled in between!
- Education reimbursement
- Onsite and virtual training courses
- Attendance at job related conferences and seminars
- Monthly Lunch and Learns
- Cross functional training encouraged
- Promote from within
- Customized development tracks
- 401(K)
- Company Equity
- Performance Bonus
- Unlimited PTO
- Paid Holidays
Company values
- Client First - Listen, and deliver client-centric solutions
- Be An Owner - Take initiative, improve situations, drive positive outcomes
- Excellence - Always set the highest standard for yourself and others
- Win Together - 1 + 1 = 3
Company HQ
Canal Street, New York, NY
Articles
Leadership
Jason Eiswerth
(CEO)Extensive experience in financial services and business development. Held various Board positions and served as Managing Director at firms such as Nima Capital.
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