Sales Engineer, Smarsh
Unified Communications
Offers company bonus and stock options
More information about location
Cloud-based archiving and compliance solutions
Be an early applicant
Cloud-based archiving and compliance solutions
1001+ employees
Be an early applicant
Offers company bonus and stock options
More information about location
1001+ employees
Company mission
To enable customers to take advantage of the latest communication and collaboration tools, while staying ahead of compliance risk.
Role
Who you are
- Bachelor's degree in a relevant field (e.g., project management, business administration, engineering)
- 2+ years of experience in Sales, Engineering, or Technical Support roles in B2B SaaS company
- Experience working with customers in regulated industries
- Proven experience with Financial Compliance and/or Contact Center Recording
- Proven experience with Analytics
- Excellent communication and interpersonal skills
- Strong technical aptitude and problem-solving abilities
- Ability to understand customer needs and translate them into technical solutions
- Knowledge of the sales process and ability to work in a sales-driven environment
- Proficiency in CRM software, Microsoft Office Suite, and product-specific desktop/mobile-based software
- Ability to work under pressure and manage multiple priorities
Desirable
- Call Recording experience with Cisco, Webex, Microsoft Teams, and other telephony platforms
- Experience installing and configuring mobile applications
What the job involves
- At Smarsh, we attribute much of our success to the strength of our team members
- To build on this momentum, we’re searching for a highly qualified sales engineer who will be responsible for combining technical knowledge with sales skills to provide solutions that meet customer needs
- They will work closely with our Sales Account Management team and our customers to understand their requirements to deliver tailored technical solutions
- Engage with potential clients to understand their technical requirements and pain points
- Provide technical presentations, demonstrations, and product walkthroughs to customers
- Collaborate with the sales team to create proposals and presentations tailored to the client's needs
- Develop and deliver technical content (e.g., product specifications, case studies) to help in the sales process
- Collaborate with Product and InfoSec teams for Security Assessments and RFPs
- Collaborate with internal teams to ensure successful customer POCs
- Demonstrate deep knowledge of products and services to effectively address customer needs
- Stay updated on industry trends, competitive products, and technological advancements
- Provide technical assistance in configuring products for specific customer requirements
- Work with customers to design and propose solutions based on their technical needs and requirements
- Customize and configure solutions based on the client's budget, timeline, and specifications
- Maintain strong relationships with existing and prospective clients
- Act as the technical point of contact between the customer and the company
- Address client inquiries and resolve technical issues during the sales cycle
- Ensure smooth implementation of the product after the sale
- Provide training and technical support to customer's post-purchase
- Ensure ongoing customer satisfaction and identify opportunities for upselling or cross-selling
- Assist the sales team in closing deals by providing technical expertise and support
- Prepare detailed and accurate technical documentation
- Contribute to achieving the sales team’s targets and objectives
Salary benchmarks
Our take
The emergence of new digital communication technologies provides businesses with a great opportunity for growth. But regulated businesses need to ensure they carry out communications monitoring, archiving, and compliance to stay on the right side of regulators. This can be difficult to do with new tech - to the extent that some businesses are hesitant to adopt it at all.
Of course, there’s a substantial appetite for ways to get around this obstacle and therefore reap the business benefits of modern comms. Smarsh provides just that, with its suite of archive, storage, and monitoring tools. In the two decades since its founding, the platform has netted over 6,500 clients including top worldwide banks, brokerage firms, insurers, registered investment advisors, and state and local government agencies in the US.
This puts Smarsh in a formidable position going forward. The issue the company addresses is only getting more acute as the volume of communications increases, more tech is brought to market, and the hybrid work model pushes more communications online. Smarsh’s extensive, top-tier global reach will help it field this growing market opportunity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (2 rounds)
May 2015
$28m
LATE VC
Sep 2007
$15.6m
LATE VC
Total funding: $43.6m
Company benefits
- Healthcare insurance: We provide medical, dental and vision insurance and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses
- Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a "take-what-you-need" time off policy as well as flexible work arrangements
- Recognition: We're big on kudos for a job well done. Our employee recognition program enables co-workers to nominate their peers who best embody our core values for recognition
- Life and disability insurance: Fully paid life and disability insurance coverage is provided from the day you start your job
- Wellness program: You're happier when you're healthier. So we reimburse a portion of employees' monthly health club expenses
- Retirement savings: We match a percentage of your retirement savings contributions. Smarsh employer match invests immediately, so it's yours from day one
- Sabbatical: The Smarsh sabbatical program provides a time to recharge, study or simply a time to do something you are passionate about away from the workplace. Employees are eligible after six years of service
- Giving back: Through our community partnership program, Full Circle, employees make a positive difference and receive paid time off for Full Circle activities so they can support the organizations that matter most to them
- Employee assistance program: We offer free and confidential assessments, short-term counseling, referrals and follow-up services to employees for personal or work-related issues to support their mental and emotional well-being
- Cellphones: To support our mobile and geographically dispersed workforce, we offer corporate cellular plan discounts with both AT&T and T-Mobile
- Getting here and home: Biking and taking public transit to work is not only cool but a smart and green thing to do. Smarsh proudly reimburses for monthly transit costs and biking expenses
- Parental leave: We want to support our colleagues who are starting a family. Smarsh offers paid leave to help you welcome your new bundle(s) of joy into the world
Company HQ
Portland Downtown, Portland, OR
Leadership
Stephen Marsh
(Founder)Previously worked on capital market systems at Fidelity Investments, and then moved to a Senior Product Manager role at CCBN. They are also a board member at The Wild, Asset Compliance Inc., and ComplySci.
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