Confirmed Technical Writer, Swan
Freelance
Please note that for this role we are looking for a confirmed profile, so our budget is set at a €200 to €300 daily rate.
Temporarily Remote
Embedded finance platform
Be an early applicant
Embedded finance platform
201-500 employees
Be an early applicant
Please note that for this role we are looking for a confirmed profile, so our budget is set at a €200 to €300 daily rate.
Temporarily Remote
201-500 employees
Company mission
To empower all kinds of digital companies to transform their UX and start embedding banking features within minutes.
Role
Who you are
- We're a team of ambitious individuals driven by clear communication and a passion for continuous improvement
- You are a highly driven go-getter who moves fast, balances multiple project schedules, and proactively collaborates across teams to deliver a unified, user-centric content journey
- Experienced technical writer: You have a proven track record in technical writing (typically 3 or more years), with experience managing multiple projects simultaneously to meet deadlines
- Docs-as-code fluency: You're comfortable working in Git and Markdown or MDX, and you've used a docs-as-code workflow before. Experience migrating content across different frameworks is a strong plus
- Strong editorial eye: You can self-edit effectively and review peers' work for correctness. You know the difference between mediocre and excellent writing, ensuring content is clear and engaging for different audiences
- Go-getter mindset: You are proactive and thrive in a fast-paced environment. You gather feedback from users and teams to ensure your content meets audience needs
- Technical and tool literacy: You can independently learn and explain moderately complex technical concepts
- Accessibility and localisation champion: You independently apply established best practices for accessibility and global localisation during content creation
- Growth-minded: You proactively seek out feedback to improve your work, quickly adapt to new tools or processes, and are a reliable, positive team contributor
- It's okay if you don't tick every single box – if you're passionate about creating impactful documentation and believe you have the core skills, we strongly encourage you to apply!
What the job involves
- Swan is seeking a talented, fast-moving, and driven Technical Writer to join our Documentation team on a freelance basis
- We tackle complex challenges collaboratively, and our team plays a crucial role in ensuring our partners, their users, and our internal teams can effortlessly leverage our cutting-edge product
- Our team owns a diverse range of content, including technical product documentation, localised help centre articles, engaging partner e-learning, intuitive UX writing, and vital partner communications
- As a Technical Writer at Swan, you won't just write; you'll be a key enabler of our product's success, directly impacting user adoption and satisfaction
- As a Technical Writer, you will develop and refine a wide range of content across Swan's documentation ecosystem
- Write and maintain content directly in a docs-as-code workflow (Git, Markdown/MDX)
- Migrate existing content, such as help centre articles, into version-controlled repositories with peer review
- Full content creation: Independently write clear, accurate content for moderately complex features across various asset types—including user guides, help centre articles, and UI copy
- Smart tool and AI workflow execution: Responsibly use approved AI tools to improve workflow efficiency, leveraging your strong editorial eye to ensure all final content is high-quality, accurate, and human
- Proactive collaboration: Work closely with Product, Engineering, Design, Marketing, Customer Experience, and Implementation teams to gather requirements, manage project expectations, and ensure absolute accuracy
- Process and tool optimisation: Utilise our core tools (Zendesk, CMS, docs-as-code) effectively, suggesting smart improvements to content processes to help streamline the overall team workflow
- Lifecycle and performance tracking: Manage the full lifecycle of individual content assets from creation to publication, and use established dashboards to track and report on your content's performance
Application process
- We usually respond within a week
- A 30-min video call with our Talent Acquisition Specialist, to get to know you, understand your career expectations, and answer your questions
- An interview with the Hiring Manager
- A take-home case study followed by a debrief with a Peer
- A Final interview with a member of the Executive Committee
Our take
Swan is a European fintech specialising in embedded banking, which believes it can transform businesses by adding a financial layer. The company's APIs enable companies to integrate banking services into their own digital product - embedded finance.
While not alone in the fintech industry, the company stands out by squarely targeting SaaS platforms, marketplaces, and other fintechs. It offers an end-to-end, integrated and multi-product experience, and owns the payment and fraud risk, which has garnered the attention of impressive clients including Agricap, Carrefour, Pennylane and Ride.
Swan continues to invest into accelerating its expansion in the European market, developing more banking features that are specialized for a variety of local EU markets. It continues to gain momentum and has raised plenty of funding to support its future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
78% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2025
$48.3m
SERIES B
Sep 2023
$42.5m
SERIES B
Total funding: $114.9m
Company benefits
- ESOP packages available
- Flexible remote policy
- Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib
- Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax
- The best health insurance
- We provide a Swile card to cover your meal on work days
- Extra holidays (RTT)
Company HQ
Porte-Saint-Martin, Paris, France
Leadership
Nicolas Benady
(President & Co-founder)Former CEO of the company. Previously co-founded Antelop Solutions and PriceMinister. Acted as Product Manager for French Market of VISA Europe, President of Limonetik, IT Project Manager for AXA Cessions, and was a Team Member for Endless Winter.
Nicolas Saison
(CPO & Co-founder)Previous experience as Vice President of Product for Payboost, Digital IT Manager for AXA France, Payment Project Director for Limonetik, and as a Developer and Risk Manager for AXA.
Camille Tyan
(CEO)Previously founded ConnectX, as well as co-founding Marble, Numeral and PayPlug (at the latter of which they were CEO).
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