Analytics & Insights Manager, Talkiatry

• The ideal candidate will strike the balance between analytics and business operations to help Clinical Operations achieve performance goals and scalability as the business grows
• 3-5 years of operations management experience, healthcare preferred
• 3+ years of business analytics experience with focus on using data to optimize operational performance
• Fluency in SQL and either Python or R
• Deep understanding of analytics best practices, including documentation of technical requirements, technical limitations, and data mapping
• Comfort working with cross-functional stakeholders to ensure alignment and solicit feedback
• Ability to translate analytical findings into actionable insights
• Experience working with BI tools, such as Omni
• Comfort managing both long-term, strategic projects and ad hoc, urgent requests
• 2+ YOE at an established tech company

Desirable

• We are seeking an Analytics & Insights Manager to drive strategic projects, from ideation to launch, as part of the Clinical Operations team
• This person will play a critical role in helping solve business challenges, improve operational efficiency, and drive strategic transformation
• They will work closely with stakeholders across Clinical Operations, Psychiatrists, Finance, Product, and Compliance to analyze data, develop insights, and recommend actionable solutions
• In addition, they will tackle both new and existing opportunities for automation, enabling our teams to improve efficiency
• Talkiatry is on a mission to make mental health care more accessible, effective, and convenient for everyone
• We deliver compassionate psychiatric care and therapy services, creating a seamless experience for both providers and patients
• As we continue to scale, we are seeking an Automation Specialist to optimize our operations and drive efficiency in critical workflows
• Leverage our existing data infrastructure to develop true business intelligence for our Operations and Clinical leaders
• Develop presentation materials to cross-functional leadership on program performance
• Analyze business data and financial reports to identify improvement opportunities
• Utilize Excel and data visualization tools (such as Omni) to present findings effectively
• Support the development of key performance indicators (KPIs) and dashboards
• Documentation of technical requirements, troubleshooting guides, and processes
• Create insights into our business and develop tangible recommendations on how to address growth, costs, and clinician experience
• Collaborate with cross-functional teams to understand business needs, challenges, and objectives
• Develop business cases, process models, and feasibility analyses
• Prepare deliverables, including presentations, reports, and strategic recommendations
• Document business requirements and translate them into functional specifications
• Support change management initiatives and implementation roadmaps
• Enhance our operational performance by diving deep into business opportunities, defining impact, and launching solutions (tools, analyses)
• Assess current business processes and recommend optimization strategies
• Support development of standardized workflows that facilitate smooth hand-offs between teams, improve data accuracy, and streamline repetitive tasks
• Document necessary process maps, requirements, and troubleshooting guides
• Find creative no-tech solutions to data needs, and build a business case for data-based product requests when required
• Leverage various automation tools (e.g. Jupyter) to optimize workflows