Head of Product and Design Operations, Amplitude

• A proven track record of 10+ years in product management, or operations or design operations, ideally in a leadership role
• Experience in product design or UX research operations is essential
• The ability to think strategically while diving into detailed data analysis
• A growth mindset, viewing challenges as opportunities for learning and improvement
• Strong interpersonal skills, with a knack for fostering collaboration across diverse teams
• Experience in Agile methodologies and a passion for operational excellence
• A proactive approach, driven by results and focused on delivering value
• Experience crafting and leading collaborative product and design workshops

• As the Head of Product & Design Operations, you will play a pivotal role in enhancing our product management and product design processes and helping Amplitude deliver innovations that drive success
• You will lead initiatives that drive high-velocity and high-impact product execution while fostering collaboration across teams
• Your responsibilities will span embedded product operations, cross-product coordination, planning, design operations, new product introduction, and integrating the voice of the customer into our strategies
• This role reports to the Chief Product Officer
• Lead and cultivate a high-performing product & design operations team, promoting a culture of innovation, accountability and productivity
• Embedded Product & Design Operations:
• Collaborate with product & design teams to ensure efficient execution of high-impact initiatives
• Develop and implement scalable processes for cross-team collaboration, ensuring product and design teams are fully supported during the product lifecycle
• Drive product operations excellence, enabling teams to operate with speed, efficiency, and agility
• Optimize product & design process and tools to ensure that PM & Design best practices and business processes are consistent, well-aligned across the organization, and result in desired outcomes to support goals
• Proactively recognize potential risks in product and design operations and develop strategies to address them
• Planning:
• Oversee metric reviews, set standards for planning, and facilitate the planning process to ensure alignment across product teams
• Own the product design and development planning process, including roadmap development, capacity planning, and resource allocation across product, design and engineering
• Collaborate with product managers and design leadership to drive key metrics and KPIs that measure the success of operational processes and product initiatives
• New Product Introduction:
• Llaunch planning, coordinate beta programs, and ensure organizational readiness for product releases, focusing on driving market success
• Lead the NPI process, ensuring products are launched on time, within scope, and with high quality
• Coordinate cross-functional teams (engineering, product, marketing, supply chain, etc.) to align on timelines, deliverables, and execution strategies
• Identify and mitigate potential risks in the product introduction process while driving continuous improvements in NPI frameworks
• Voice of the Customer:
• Ensure customer insights are central to product operations, influencing product design, development and launch strategies
• Establish a comprehensive VoC program to capture, analyze, and integrate customer feedback into the product development process
• Work closely with customer support, sales, and product and design teams to prioritize feedback and ensure customer insights are incorporated into product roadmaps
• Lead initiatives to improve customer satisfaction and drive product improvements based on VoC data
• Cross-functional Leadership:
• Build strong feedback loops with stakeholders and customers to ensure product and other cross functional team expectations are exceeded
• Provide regular updates on product & design operations, roadmaps, and performance metrics to key stakeholders
• Scale product and design knowledge throughout the company, serving as an ambassador for the product and design organization, product processes, and the product strategy/roadmap
• Monitor industry developments, AI innovations and best practices in product & design operations to enhance and streamline our processes
• Lead and cultivate a high-performing product & design operations team, promoting a culture of innovation and accountability

• We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
• We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
• We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
• Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price

Total funding: $336m

Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.