Market Manager, Taskrabbit
West
$97-136k
+ Bonus
Outsourcing marketplace for everyday tasks
Job no longer available
Outsourcing marketplace for everyday tasks
1001+ employees
Job no longer available
$97-136k
+ Bonus
1001+ employees
Company mission
To transform lives, one task at a time, by connecting millions globally with trusted Taskers every year.
Role
Who you are
- We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love
- TaskRabbit is seeking a highly motivated and experienced individual to join our team as the Market Manager for the West Market
- You are motivated by managing a marketplace
- You wake up every day wanting to grow a portfolio of local businesses
- You thrive in managing and executing day in and day out
- You are able to provide clear instruction and guidance to your local market team that is working tirelessly every day to make sure every job gets done well
- You are data driven and are capable of evaluating your Market’s health metrics down to the neighborhood; translating that data into clear insights for your team; and working with the broader team and stakeholders to identify and execute actions that will drive revenue and profitability in a win/win fashion that drives long-term loyalty and retention for the Taskrabbit brand
- Bachelor’s degree or equivalent business experience
- 5-7 years of marketplace management experience with much of that background in related operational or customer-facing roles: customer success, customer support, marketing, or business intelligence with revenue and growth-based goals, preferably in the dual-sided a Marketplace
- Exceptionally customer-centric with a passion for working directly with Taskers and Clients, especially to ensure that our customer’s task experiences are flawless every time
- Strong leadership, analytical, and communications skills; executive presence
- Strong analytical skills with experience in Looker or Tableau, and ultimately, the ability to translate data into actionable initiatives that improve Market health and drive business results
- Track record of delivering on business plans and budgets
- Ability to establish credibility inside Operations and across key functional areas like Product, Engineering, Data Science, Marketing and Business Intelligence, advocating effectively for the needs of your market and customers
What the job involves
- As the Market Manager of the West Market you will be responsible for delivering business results for the West Market
- This critical Management position will be instrumental in driving the growth and success of our platform in the US while ensuring consistent and exceptional service delivery to our customers and Taskers
- Accountable for growing the West Market, and the metros and submetros within. Success is increasing jobs, invoices, retention and - as a result - revenue
- Develop, run, and maintain local market analytics and dashboards evaluating key health metrics
- Intimately controlling and managing supply: the right Taskers in the right categories and locations at the right prices...all supported by each Tasker knowing what it takes to do the job right, every time
- Working cross-functionally and with your local market team through tasker success initiatives and implementation
- Manage on-the-ground initiatives that optimize and improve local fulfillment and retention of customers in your market
- Collaborate with cross functional stakeholders to action on key market opportunities
- Present monthly deep dives on market performance with key stakeholders on the global leadership team
- Drive the overall Market strategy in your region, capitalizing on growth opportunities and achieving business objectives
- Manage the progression of every metro in your market to the optimized maturity state where supply and demand are self-fulfilling, achieving dominant market share and brand position
Application process
- We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams
Our take
Back in 2011, TaskRabbit took full advantage of a growing trend - that technology enables consumers to do more commerce in their homes than ever before. Its marketplace connects users to "Taskers" that can perform virtually any role customers require, such as heavy lifting and cleaning.
TaskRabbit's product is diverse, with the potential to enter any commerce sector in the world. In 2017, the company was acquired by IKEA, which gave it the resources to undergo a data-driven European expansion which included launching in Germany and France, as well as increasing services in densely-populated UK areas.
By developing internationally, while also emphasising its offerings as a delivery service, the company has set itself up on the world stage. Having continued to grow and expand its offerings, TaskRabbit remains a key player in the gig economy, with every sign that it will continue its successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2012
$13.8m
Dec 2011
$18.8m
Total funding: $32.6m
Company benefits
- Remote first and highly connected
- Employee-covered health care
- 401k with match
- Flexible PTO
- Paid holidays & recharge weeks
- Wellbeing allowance and free access to HeadSpace and Spring Health
- Paid parental leave, adoption assistance, and reproductive health assistance
- Speaker series, career paths, and an annual education allowance
- IKEA discount, Taskrabbit credit, and productivity stipend
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Ania Smith
(CEO)Several years of experience in leadership at companies like Expedia, Uber, Airbnb and Walmart.
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