Account Manager, Retool

• The ideal candidate will have a passion for sales and helping others
• They will have a drive to hit sales targets and provide exceptional customer service
• You’ll love this role if you want to build meaningful, long-lasting relationships that move our business forward
• Professional experience in a sales or customer service role in the mid-market space
• Consistent attainment of hitting and exceeding quota for new and/or expansion business
• An ability to conduct discovery calls to identify opportunities and build pipeline
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Demonstrated ability to position proposals, negotiate commercial terms, and close deals

Desirable

• We’re looking for a dedicated and personable account manager to maintain client accounts, ensure customers get to value, manage renewals, identify expansion opportunities, and serve as their main point of contact
• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Negotiate the renewal of annual contracts and ensure that renewals are made in a timely fashion
• Form strategies to deflect potential churn or contraction of existing contracts
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Build a pipeline of these cross-sell and upsell opportunities that will support the achievement of quarterly targets
• As an Account Manager, you'll work cross-functionally with internal teams, including account executives, sales engineers, technical account managers, deal desk, and legal