Senior Software Engineer, Aircall
Infrastructure
$180-240k
+ Equity
Cloud-based call centre and phone system
Be an early applicant
Cloud-based call centre and phone system
501-1000 employees
Be an early applicant
$180-240k
+ Equity
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- 5+ years of experience operating AWS Infrastructure
- Monitoring & Observability with Datadog
- CI/CD: Gitlab, ArgoCD
- IaC: Terraform, Cloudformation (SAM)
- AWS datastores : RDS Aurora MySQL & PostgreSQL, DynamoDB, Neptune, S3, Redshift
- Containerization: Docker and K8S
What the job involves
- At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes
- We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision
- If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
- As an Infrastructure Engineer you'll be responsible for managing and operating our AWS Cloud Infrastructure, whilst working in deep collaboration with peers and business teams
- Previous hands-on experience with AWS is a must
- Deep hands-on knowledge of Cloud Infrastructure (AWS) across Compute (Containers & Serverless), Storage, Database and respective network and security concepts and a working knowledge of Infrastructure as Code solutions
- Deep understanding of DevOps practices and tools across CI/CD, Observability, Automation within the context of delivering high quality, resilient production applications
- Leads, with high-agency, the development of major, team-scoped, projects; drives initiatives from ideation to completion; takes responsibility for delivering outcomes
- Proactively communicates within and outside the team and collaborates effectively cross-functionally; escalates and removes blockers. Participates in team activities as support rotations, TDD discussions, etc
- Mentors and provides guidance to junior engineers
- Has good product knowledge of Cloud Infrastructure; proactively fills the gaps and clarifies requirements and suggests improvements based on product knowledge and technical insights
- Writes production-ready code, finding appropriate solutions for complex challenges; leads software design discussions; Participates in code-reviews and provides constructive feedback
- Writes good-quality documentation in order to solicit and receive the best feedback on proposals
- Ensures that the code delivered is fully tested, including edge cases, creating & maintaining excellent coverage through automated testing. Drives the performance and quality within their scope
- Implements and maintains high-quality logging, monitoring, alerting, and instrumentation. Participates in troubleshooting & resolving incidents, leads the incident management process
- Demonstrates a strong understanding of system infrastructure and DevOps principles; contributes to performance and quality within their scope; applies a security-first mindset
- Promotes engineering best practices across team’s scope
- Actively pursues improving engineering skills, including but not limited to problem solving, writing readable/testable/efficient code, mastering technology in our stack, and anticipating scaling issues
- Be highly productive - have a reputation for getting things done quickly and efficiently
- Requires very little oversight from team leads or managers
- Be able to communicate well with all engineers regardless of seniority
- Interviews prospective candidates and provides thoughtful evaluations and feedback
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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