Customer Success Coordinator, Fospha
German Speaker
4-5 days a week in office
Marketing measurement, attribution & growth platform
Open for applications
Marketing measurement, attribution & growth platform
21-100 employees
Open for applications
4-5 days a week in office
21-100 employees
Company mission
Brands are too dependent on advertising platforms to tell them how to spend budgets. We help them stop wasting money and find opportunities to grow. Our product delivers the most precise, independent measurement of marketing activities. We do this better than anyone else in the world.
Role
Who you are
- Working knowledge of MS Excel (formulas, pivot tables, visualisations) and MS PowerPoint
- Enjoy working with data; pulling reports & data analysis to get the best insights to our customers; experience with data visualisation is a plus
- Organisational – you will be working across multiple accounts with competing priorities, so this will be key
- Capable of producing high quality presentation decks for client meetings, overall owner and responsibility for getting contributors to provided content on time
- Relationship Building – Both with colleagues but also clients, one of our core values is ‘customer at the heart’ so we place great importance on our relationships with them
- Demonstrated interest or experience in Search or Social marketing (internships and contract work count!), marketing experience (google analytics), understanding of performance marketing
- Intellectual Curiosity – you’re keen to expand your knowledge, and you’re quick to use your common sense / are a self-starter with how to find out the answer to something
- Effective verbal and written communication skills
What the job involves
- This is a hugely exciting time to join Fospha. To make the most of this opportunity we need to maintain the high bar for excellence we hold as a team, and continue to provide the world class customer experience we are renowned for
- As we scale the customer base, this will create exciting opportunities for people to join our early US team and have a serious influence on our North American operation
- In this role, we are offering the opportunity to rapidly progress at Fospha, developing marketing and attribution expertise, incredible data analysis skills and building strong relationships is stakeholders
- We see Customer Success as the perfect incubator to learn Fospha and the problems we solve for our customers. With this you are ready to move into other departments through our Centre of Excellence Grad Scheme, with opportunities in Product, Sales, Marketing and Operations available once you have gained the domain expertise required
- Support and learn from Customer Success team on matters specific to Fospha clients
- Own and project manage client onboarding, ensuring quality for our customers
- Become a go-to expert in Marketing and Fospha products and provide training sessions to clients and on-going support
- Forecast and track key account metrics, identify and help realise upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure growth attainment, and realise upsell opportunities
- Track client health scores, creating mitigation plans for at risk clients to ensure renewal
- Independently prepare and deliver insight meetings to clients, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals
- Build and manage key client stakeholder relationships
- Continually strive to provide the best customer service possible and exceed expectations
Salary benchmarks
Our take
All kinds of businesses can benefit from the data economy. The wealth of information available, if properly harnessed, can allow businesses access to key information on their markets, enabling them to adapt to better serve their customers and stay ahead of their rivals.
Fospha is a marketing optimisation specialist which helps brands solve their biggest challenges through the integration of siloed customer data and data-science measurement products. Its solutions aim to give clients the insights they need to drive rapid customer acquisition at sustainable costs. In a world where more data is generated in a 24-hour period than ever before, properly harnessing it could well prove to be a major part of a business' future success, and Fospha is banking on companies realising - and in turn desiring - the benefits that proper use of data can provide.
Of course, the customer data and analytics market is one which is capable of changing rapidly in short spaces of time. A key focus of Fospha's must therefore be to ensure that its services stay relevant in order to keep demand high. But, with the UK’s leading digital venture builder backing it up, and having already been voted ‘Best Attribution Platform’ at the Martech Awards 2022, Fospha is undoubtedly well-positioned to carry on its existing successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Flexible working
"There is a very flexible approach to hybrid working at Fospha. We all try to come to the office once or twice a week, but have the option to come in..."
Funding (1 round)
Mar 2018
$7.4m
EARLY VC
Total funding: $7.4m
Company benefits
- Dynamic working policy
- Company pension
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company values
- Seek inclusion & diversity: We create an environment where everyone feels welcome and people are encouraged to speak and be heard
- Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact
- Grow: We are proactive, curious and unafraid of failure
- Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems
- Candour with caring: We deliver candid feedback with kindness and receive it with gratitude
Company HQ
Hammersmith, London, UK
Articles
Leadership
Charles Mindenhall
(Chair)Since 1998, Charles has co-built more than 30 businesses, largely technology-related, managed through the venture builder company Blenheim Chalcot, which he co-founded in 2002
Sam Carter
(CEO, not founder)Before joining Belnheim Chalcot in 2017, Sam was Director of Category and Revenue Management at Groupon.
People progressing
Joined as a Consultant in 2017, promoted to the Business Development Executive after 2 years, 8 months and then again to Head of Growth after 1 year, 9 months.
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