Account Management Lead, Strava
Strava for Business, North America
$210-225k
+ Equity and commission
Social network for tracking run & cycle routes
Job no longer available
Social network for tracking run & cycle routes
501-1000 employees
Job no longer available
$210-225k
+ Equity and commission
501-1000 employees
Company mission
To create the most committed, close, and engaged athlete community on the internet.
Role
Who you are
- 8+ years of experience in account management, partnerships, media sales, or digital marketing — including experience at a senior or lead level
- Proven people leader with experience managing and developing Account Management or Customer Success teams
- Strong commercial acumen with a deep understanding of advertising, partnerships, or platform-based sales models
- Consultative approach to client relationships, with a track record of building trust and driving retention and growth within existing accounts
- Comfortable operating in ambiguity — able to create structure and clarity where little exists
- Track record of translating personal client instincts into repeatable, teachable practices that elevate a wider team
- Experience working cross-functionally with Sales, Product, Legal and Operations
- Familiarity with CRM tools such as Salesforce or HubSpot
What the job involves
- We're looking for an Account Management Lead to develop the Account Management function and team in North America. This is a foundational leadership role responsible for defining what great looks like for Account Management at Strava — establishing the standards, frameworks, and ways of working that will shape the function long-term
- You will manage our North America Account Managers, while holding global responsibility for the development and consistency of the AM function overall. Account Managers based in other regions will report into their respective regional commercial leaders, with a dotted line to this role to ensure a coherent, globally aligned approach to partner management
- This is a player-coach role: you'll lead the team while continuing to manage a portfolio of strategic partners yourself, driving partner success, revenue growth, and long-term value across Strava's brand partnerships
- Reporting directly to the regional commercial Director, you’ll work closely with commercial leadership across regions to evolve and scale this critical function, including shaping its future structure as the business grows
- Directly manage and coach a team of NAM-based Account Managers, setting clear performance expectations and providing hands-on coaching support
- Translate your own client instincts into repeatable, teachable practices that raise the ceiling for the whole team
- Build a high-performing, growth-oriented culture focused on retention and expansion as a first-class commercial responsibility
- Stay close to the work by managing a portfolio of strategic NAM partners directly
- Partner closely with Client Partners to drive renewals, growth, and long-term client success
- Use your proximity to client work to continuously inform and sharpen team development and AM strategy
- Own revenue performance across the NAM AM portfolio, with accountability for and specific focus on retention and expansion outcomes
- Strengthen client relationships and ensure consistent, high-quality campaign delivery across the region
- Partner cross-functionally with Sales, Creative, Operations and Product to deliver for partners
Our take
Strava has created an online network where runners, swimmers and cyclists can record fitness activities, and compare and compete with their community. It offers both a free and premium subscription service, and also partners with local councils and urban planners who purchase its journey data to map out cities and develop safer cycle paths.
With over 125 million athletes and growing, Strava's popularity is clear. Over the years, it has released new features such as an AI-enabled leaderboard, as well as partnering with Oura to make its software available through Oura's wearables. It has also secured impressive funding and a valuation over $2 billion, and is now pursuing an IPO.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2020
$110m
SERIES F
Oct 2014
$18m
LATE VC
Total funding: $151.4m
Company benefits
- Stock options
- 100% company paid benefits for employees and families
- Flexible paid time off
- $2,000 annual professional development stipend
- Paid time off for volunteering
- 401(k) plan - with company matching
- $1000 annual gear stipend
- $500 annual gym or coaching reimbursement
- On-site fitness rooms with showers, lockers, and towel service
- Weekly team workouts – including remote employees
- Safe and secure bike storage on-site
- Weekly all hands meetings
- Employee resource groups
- Anti-racism nonprofit company matching program
- Free lunch on Wednesdays on-site
- Regular team happy hours
- Team offsites and company retreats
- Cell phone reimbursement
- Generous industry discounts on gear and activities
- Race entries to events we sponsor
- Snacks and stocked kitchens on-site
- Strava gear
Company HQ
Mission District, San Francisco, CA
Leadership
Michael Martin
(CEO & Board Member)Previously GM/VP at YouTube, GM/VP (Greater China Marketplace) at Nike, SVP (Product & Engineering) at NBCUniversal Media and VP (Engineering) at Disney ABC Television Group.
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