Head of Account Management, Veriff
Global
$221.8-282k
+ Stock Options & Commission
More information about location
AI driven verification platform
Open for applications
AI driven verification platform
201-500 employees
Open for applications
$221.8-282k
+ Stock Options & Commission
More information about location
201-500 employees
Company mission
To bring transparency to the digital world — making it safer for everyone online.
Role
Who you are
- 7+ years of account management or sales experience in the SaaS space
- 5+ years of experience managing teams of which at least 2 managing managers
- Experience managing a team carrying $50MM ARR
- Demonstrable experience retaining and expanding accounts
- Strong analytical and problem solving skills
- Ability to multi-task across multiple projects and internal partners
- Track record of exceeding revenue quotas
- Thorough working knowledge of sales tools, including Salesforce.com (Dealhub, Ironclad, Tableau advantageous)
What the job involves
- Veriff is seeking a stellar Head of Account Management, Global to lead and expand our global Account Management teams
- This leader will play a pivotal role in fostering strong customer relationships, identifying opportunities for growth, and driving long-term revenue success
- As a key member of the GTM leadership team, you will shape both short and long term strategies to achieve Veriff’s business goals
- As the Head of Account Management, Global you will oversee a substantial portion of the company’s revenue by ensuring successful account renewals and driving growth through strategic up-selling and cross-selling initiatives
- Working with a diverse client base ranging from small business to large enterprises, you will guide teams to uncover growth opportunities, strengthen customer retention, and ultimately, maximize Net Dollar Retention
- Providing strategic leadership to an international team of Account Managers across the USA and EMEA, overseeing their managers to ensure effective team performance and development
- Advocating for the customer voice at the leadership level, ensuring client needs and feedback are integrated into company-wide strategies
- Guiding teams in understanding and anticipating clients’ business objectives to drive the success of key accounts
- Overseeing processes to maintain regular, impactful communication with customers, ensuring satisfaction and strong relationships
- Leading high-level negotiations for contract renewals and expansion opportunities, setting direction and coaching teams on best practices
- Ensuring successful account activation, monitoring customer engagement, and providing guidance on Quarterly Business Reviews for key accounts
- Developing and overseeing the implementation of account strategies that balance client needs with organizational goals, empowering team managers to execute effectively
- Establishing frameworks for collecting client feedback, refining operational processes, and standardizing best practices across regions
- Collaborating with senior leaders in Marketing and Product to drive retention and growth strategies, ensuring alignment with broader business objectives
- Building and strengthening client relationships by promoting innovative solutions through your teams, fostering long-term partnerships
- Owning the overall customer pipeline and renewals strategy, setting targets and holding managers accountable for achieving monthly and quarterly objectives
- Representing the Account Management and Customer Success functions in communications with C-level executives, presenting insights and advocating for strategic priorities
- Driving continuous improvement in the Customer Success division by enhancing processes, emphasizing data-driven decision-making, and fostering a culture of excellence among team leaders
Our take
Veriff started when the founder tried to access one of the worlds largest online marketplaces underage. He realised that, with some slight photo editing, he could easily break through their verification process. The company believes that identity is a valuable asset, and delivers real safety, protection and transparency to interactions online.
Veriff combines technical advancements in facial recognition, social ID, device ID and more into a SaaS model, that is easy to use and accessible to companies of all sizes. The service includes features such as real-time identity document verification, automated "Proof of Address" processes, and automated SSN Verification.
Veriff has continued to add to its offerings with new technologies and improvements. The considerable funds raised by the company in 2022 fuelled continued research and development, as well as enabling it to hire more talent into its team. Partnerships with the likes of SonoSuite, a digital tech provider for the music industry, indicate Veriff's continued expansion of its products into new markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
44% female employees
-6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2022
$100m
SERIES C
Apr 2021
$69m
SERIES B
Total funding: $192.4m
Company benefits
- Full flexibility to work from home or our pet friendly offices
- Stock options that ensure you share in our success
- Comprehensive relocation support to Estonia
- Extensive medical, wellness coverage to ensure you’re feeling great physically and mentally
- Learning and Development budget that you are free to tailor for your own needs
- Six weeks of fully paid sabbatical leave after reaching your 3rd work anniversary
Company values
- Stand for something great
- We are a force for good
- We have each others back
- Always come with a solution
- Ideas are free, execution is priceless
- Trust, meet accountability
Company HQ
Financial District, New York, NY
Articles
Leadership
Kaarel Kotkas
(CEO)Founded Bevoke Estonia. Founder and former CEO of Sants Solutions.
Janer Gorohhov
(CPO)Before joining Veriff, they gained experience in Project Management and worked with fundraising and finance.
People progressing
Joined as Head of HR, promoted to Head of People Operations after 5 months, then again to VP of People after 9 months.
Share this job
View 13 more jobs at Veriff