German Customer Support Specialist, PriceLabs

• Empathy, and patience
• Curiosity and a problem-solving mindset
• Previous experience at a start-up or in a customer support role
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
• Experience working with Zohodesk or other support/service software
• Primary fluency in verbal and written communication skills in German is mandatory

• In the Customer Support Specialist (Product Specialist) role, you will be the first layer of communication with our customers
• You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business
• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthrough and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls
• Finding ways to go above & beyond to help customer
• The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week.

• Remote Work
• Workations
• Flexible Hours
• Annual Bonus Scheme
• WFH Setup Allowance

Total funding: $30m

Short-term rental platforms such as Airbnb are fantastic ways for empty properties to generate income for owners, but most users of such platforms are not optimizing their income. Prices are often lower than customers would expect and do not reflect the high rental demands in the area, and without data-driven analytics, this can be unclear.