Director of Product Design, Zocdoc
$250-290k
Office located in Silicon Valley, CA
API connecting patients to doctors
Open for applications
API connecting patients to doctors
1001+ employees
Open for applications
$250-290k
Office located in Silicon Valley, CA
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- You’ll enjoy this role if you are…
- Personally motivated by solving complex, real-world problems through systems and platforms
- Excited to lead teams and shape both the work and how the work gets done
- Energized by influencing product direction and driving alignment across Product, Engineering, Sales, Data Science, and leadership
- Passionate about design quality, scalability, and building durable, long-term solutions
- A systems thinker who thrives in ambiguity and operates effectively at both strategic and execution levels
- The kind of person who enjoys building platforms and infrastructure over polishing isolated features
- Excited by zero-to-one work, turning ambiguous ideas into tangible products and scalable solutions
- Meaningful experience (8+ years) in product design, including leading and developing high-performing design teams, with a leadership style that is direct, empowering, and highly collaborative
- A strong track record of defining product and design strategy, operating as a strategic partner to Product and Engineering leadership, and delivering measurable impact across complex product areas
- Deep systems thinking, with experience building scalable platforms, workflows, or B2B tools, and driving alignment and decision-making across multiple teams and stakeholders
- A high bar for craft and execution, with a demonstrated ability to raise quality across teams while delivering effectively at scale and balancing speed, quality, and long-term sustainability
- A strong sense of ownership and bias toward action, with experience leading zero-to-one product work and integrating emerging technologies, including generative AI, into modern product development workflows
What the job involves
- Zocdoc’s most important asset is our people
- As the Design Director, Practice Solutions, you will own and drive the design direction for a critical part of our platform, shaping how providers run and grow their practices while improving how patients access care
- You will lead a team of designers and help to define the product and design strategy for the Practice Solutions domain, ensuring that experiences are cohesive, scalable, and deliver meaningful business and user outcomes
- This role requires strong systems thinking across a multi-sided platform, as well as the ability to connect long-term vision with near-term execution
- As we evolve toward AI-native product development, you will guide teams in adopting new tools and workflows, helping define how design and engineering collaborate in an AI-driven environment and ensuring we build products with greater speed, quality, and leverage
- You will help this team identify and define new product opportunities, shaping zero-to-one initiatives that expand how providers run their practices and how patients access care
- Leading and developing a team of product designers, supporting their growth, performance, and overall impact
- Defining and driving product and design strategy for the Practice Solutions domain in partnership with Product and Engineering leadership
- Driving alignment and decision-making across teams and stakeholders, ensuring cohesive, high-quality experiences at scale
- Establishing and evolving systems, frameworks, and patterns that enable scalable, extensible solutions across the platform
- Raising the quality bar through critique, mentorship, and clear standards for craft, while ensuring teams deliver high-impact work efficiently
- Building strong cross-functional relationships and influencing senior stakeholders to achieve shared outcomes
- Leading the adoption of AI-native workflows, enabling teams to leverage emerging tools to improve how products are designed and built
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the fragmented healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Moving forward, Zocdoc will continue to invest in its platform to optimise its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $452m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(Co-Founder & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder & Chief AI Officer)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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