Billing Specialist, BioRender
6 Month Contract
Scientific diagram creator
Posted today
Scientific diagram creator
201-500 employees
Posted today
201-500 employees
Company mission
To accelerate the world’s ability to learn, discover and communicate science.
Role
Who you are
- Honesty/Integrity: You can easily earn trust from the teams and maintain confidence while speaking plainly and truthfully. You can handle sensitive information with confidentiality
- Problem Solver at Heart: You are analytical, resourceful, and an independent thinker who can produce significant output with minimal wasted effort
- Strong Organization and Planning: You are detail-oriented and can plan, organize, schedule, and budget efficiently and productively
- 1+ years of experience in a customer service and data entry role
- Proficiency in Excel/Google Sheets
- Experience with NetSuite & Stripe is considered a plus
- Strong customer service experience, with a keen focus on problem-solving
- Exceptional oral and written communication skills
- Attention to detail and accuracy
- Strong team player with a "can-do" attitude and a passion for excellence
- Tech-savvy with the ability to navigate apps and software
What the job involves
- We're looking for a Billing Specialist who enjoys interacting with customers over the phone, chat, and email and working closely with our Sales, Customer Success and Finance teams
- You'll focus on helping customers to manage their payment profiles, process payments, access payment records, and reconcile errors
- You will spend a lot of time troubleshooting complex issues and may often encounter customers who have had errors with their payments - you’ll play an important role in improving the customer experience for our new buyers
- This role is a remote, 6-month fixed-term contract!
- Provide timely responses to daily billing inquiries via Zendesk, delivering exceptional customer service and swift issue resolution
- Process a high volume of purchase orders and generate accurate invoices through Stripe, maintaining efficiency and precision
- Conduct daily cash applications to Stripe and NetSuite invoices, resolving payment discrepancies promptly
- Manage tax exemption certificates in Avalara to ensure compliance with tax regulations across various jurisdictions
- Identify, develop, and implement efficient billing procedures within Stripe for B2C customers, enhancing overall workflow
- Collaborate closely with cross-functional teams to streamline billing processes and address any discrepancies or challenges
- Generate month-end reports for receivables and collections, analyzing data to improve aged receivables through strategic follow-ups
- Handle customer refunds and credit calculations tailored to internal team needs
- Participate in ad hoc projects, including system implementations and user acceptance testing
Application process
- Introductory calls: We will set up a phone call with our Accounts Receivable Manager, during which you’ll have the opportunity to share more about your experience and interests. You’ll also learn more about BioRender and the team you’re interviewing with
- Practical interview: You’ll be completing a practical exercise so we can see your skills in action and give you a realistic role preview of some role responsibilities. This exercise will be conducted with our Accounts Receivable Manager
- Work history interview: This is a conversational interview with two members of our Finance team. They will review your past work and educational experiences in chronological order: there’s no need to prepare much in advance, other than giving some thought to your past roles - what you did, who you worked with, high points and low points, etc.!
- Meet the team: Throughout our interview process, you can expect to meet with some of your potential colleagues, as well as our Head of People
Our take
One of the best ways for science students and experts to communicate ideas is through diagrams, but not everyone has the illustration skills to pull this off. Whilst computer graphics can be used instead of manually drawing scientific imagery, the lack of a dedicated resource for such images prevents diagrams from being consistent and professional.
Biorender hosts thousands of pre-made icons and templates to be used in the creation of diagrams across over 30 different life science fields. The resources follow consistent quality standards and can be dragged and dropped within the platform to create scientific diagrams, to be used by students, teachers, labs, and educational institutions.
Other visual libraries that include scientific icons and templates exist for the creation of diagrams, but Biorender has presented a novel idea with its exhaustive library, offering to produce missing icons on demand within 48 hours. The entire library is free to use alongside basic design features by individuals for educational purposes, with more advanced features and paid licenses being available for labs and institutions. Its success at visualising complex diagrams and information has helped Biorender achieve several rounds of substantial funding.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2023
$17.1m
SERIES A
Jan 2018
$0.1m
SEED
Total funding: $17.3m
Company benefits
- Health Benefits: Comprehensive health and dental benefits for you and your family from your first day, including an EAP, HSA, and extended mental health benefits.
- Recharge Long Weekends: In addition to vacation days, our 3 annual BioRender Recharge long weekends offer you a chance to unplug and reset!
- Stock Options: Our employees are also part-owners of BioRender and reap the benefits of their shared hard work.
- Parental Leave Benefits: To help your growing family while you're away from work, we offer a salary top up and even a new baby bonus!
- PAW Perks: Keep your furry family members healthy with our Pet & Animal Wellness veterinary bill reimbursement program.
- Learn and Grow: We'll support your professional growth through regular goal-setting, mentorship, and an annual professional development budget for courses and conferences.
- Team Events: Virtual lunch and learns, show & tells, games, and happy hours help us to stay connected in a remote-first environment.
- In-person Hackathons: Twice per year, we bring our whole team together in Toronto for a week of innovative team work, and cap it off with a company social!
- Work from Anywhere: Our team members have the flexibility to work from another country for up to 3 months per year.
- Flexible Time Off: Our "Flexible Vacation" policy gives you the flexibility to take time off when you need it, so you can unplug, recharge, and come back refreshed.
Company values
- First Principles: We seek to understand the root causes of a problem before moving to action. We do this by repeatedly asking why, until we’ve understood the core of what we’re solving and how to tailor our solutions for our unique context.
- User Obsessed: We believe in understanding our users so deeply that we’re able to create experiences for them that they didn’t know to ask for.
- Debate for Excellence: We push ourselves and each other to reach the best answer together using open debate.
- Drivers, Not Passengers: We take initiative and make progress instead of waiting for others to do it for us. And we create the conditions for others to do the same.
- Simple and Clear: We use simple, clear language especially when we’re communicating complex or technical concepts.
Company HQ
Wellington Place, Toronto, ON
Articles
Leadership
Shiz Aoki
(Co-Founder & CEO)Experience as Lead Science Illustrator for National Geographic. Also Founder and Medical Illustrator for Anatomize Studios Inc.
Katya Shteyn
(Co-Founder & CTO)Experience as Software Engineer for Dropbox and as a Software Engineering Intern for Google.
Ryan Marien
(Co-Founder)Co-Founder of SnapSaves. Also Founded Buytopia.ca.
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