Senior Manager of Credit Risk, Etsy
$136-176k
Plus equity package and annual performance bonus
1-2 days a week in office (Brooklyn, NY)
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$136-176k
Plus equity package and annual performance bonus
1-2 days a week in office (Brooklyn, NY)
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- 6+ years of experience in credit risk management, financial risk analysis, or a related field, with a significant portion in a leadership role
- 3+ years of experience managing and mentoring a team of risk professionals
- Demonstrated experience in developing and implementing credit risk strategies and models
- Proficiency in SQL, Python, R, or other data analysis tools preferred
- Experience with risk management platforms and data visualization tools (e.g., Looker)
- Strong understanding of e-commerce business models and merchant-side operations is a plus
- You are a seasoned leader with a strong background in credit risk management, ideally within an e-commerce, fintech, or online marketplace environment
- You possess a deep understanding of credit scoring, risk modeling, and loss prevention strategies
- You are data-driven and analytical, comfortable with complex datasets and quantitative analysis to drive informed decision-making
- You are a strategic thinker who can translate complex problems into actionable plans and execute effectively
- You are an exceptional communicator, able to articulate complex risk concepts to both technical and non-technical audiences
- You have a proven track record of building, leading, and developing high-performing teams
- You are passionate about creating a fair and trustworthy environment for small businesses and understand the unique challenges faced by merchants
What the job involves
- We're hiring an experienced and strategic Senior Manager to lead our newly established Credit Risk Vertical within the Risk and Fraud team
- This critical role will focus on seller credit risk
- You'll be responsible for building and leading the pillar that assesses the credit risk of our sellers
- This is a unique opportunity to build a new domain within a high-impact team, directly contributing to the financial health and sustainability of Etsy's marketplace
- Your work will not only involve developing and implementing strategies to identify and mitigate financial losses from sellers who may struggle to meet their financial obligations, but also to help these sellers remediate their accounts and, when possible, support their continued growth
- This is a full-time position reporting to the Senior Director, Risk & Fraud
- Strategy & Vision: Define and execute the overall strategy for identifying, assessing, and mitigating credit risk for Etsy merchants. Develop a comprehensive roadmap for the Credit Risk Vertical, aligning with broader Trust & Safety and company objectives
- Team Leadership & Development: Lead, mentor, and grow a team of risk analysts. Foster a culture of continuous learning, innovation, and collaboration within the team. Responsible for performance management, career development, and hiring for the Credit Risk Vertical
- Risk Identification & Assessment: Develop and implement sophisticated models, tools, and processes to identify merchants at risk of non-payment. This includes leveraging data analytics, behavioral patterns, and financial indicators to proactively assess creditworthiness and predict potential losses
- Mitigation & Recovery Strategies: Design and implement effective strategies to mitigate credit risk exposure and minimize financial losses. This may include, but is not limited to, developing tailored interventions, payment plan options, or other preventative measures for at-risk merchants. Collaborate with internal teams on potential recovery efforts
- Policy & Process Development: Establish clear policies, procedures, and guidelines for managing seller credit risk. Ensure compliance with internal standards and external regulations
- Cross-Functional Collaboration: Partner closely with other teams within Trust & Safety (e.g., Fraud, Account Integrity and Security), Product, Engineering, Analytics, Legal, Finance, and Seller Support to ensure a holistic approach to risk management and a seamless merchant experience
- Performance Monitoring & Reporting: Define key performance indicators (KPIs) for credit risk, monitor performance, and provide regular reporting to leadership on risk exposure, mitigation effectiveness, and financial impact
- Innovation & Continuous Improvement: Stay abreast of industry best practices, emerging trends in credit risk management, and new technologies. Continuously seek opportunities to optimize processes, improve models, and enhance the overall effectiveness of the Credit Risk Vertical
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 25 more jobs at Etsy