Site Reliability Engineer, Thomson Reuters
Financial news and financial data provider
Be an early applicant
Financial news and financial data provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help professionals advance their businesses and gain competitive advantage with the trusted answers only we can provide.
Role
Who you are
- Adequate familiarity with deploying, managing, and troubleshooting applications and services on Microsoft Azure
- Proficiency in PowerShell and/or Python, with confidence using the command line (Bash) for diagnostics and tooling
- A solid understanding of Windows Server administration, including configuration, security, and maintenance tasks
- Experience in using and integrating APIs, particularly in configuring and employing them effectively within business processes
- A foundational understanding of Artificial Intelligence principles and their practical application in improving system efficiency and performance
- Experience or familiarity with one or more of the following is desirable: IIS Web Server, SQL Server and querying, HTML, Networking and firewall management, ITIL Framework, ServiceNow, Microsoft Power BI, Microsoft Power Apps, DataDog
- A Bachelor’s Degree in Computer Science, Computer Engineering, or a closely related field; alternatively, a professional certification in Microsoft Azure may be considered
What the job involves
- Thomson Reuters is seeking a Site Reliability Engineer to join the Case Center product within our Service Management, Technology team
- The Site Reliability Engineer will support the reliability, performance, and operability of customer environments by contributing to routine change, incident, and problem management processes, as well as by driving continuous improvements in observability and automation across both non-production and production environments
- The role will collaborate closely with product engineering, content, customer service, and wider technology teams to deliver resilient and high-quality service outcomes
- Lead proactive monitoring and health management for production and non-production environments; identify options for problem resolution and initiate appropriate actions
- Own incident response for complex cases, including triage, stabilisation, root-cause analysis, post-incident review, and knowledge capture
- Plan and execute standard installations, upgrades, migrations, configuration, and maintenance activities; contribute to technical plans and environment hardening initiatives
- Develop, configure, and support tooling for system monitoring, troubleshooting, and automation to improve repeatability and time-to-restore
- Maintain and evolve observability (alerts, dashboards, runbooks) to reduce noise and improve mean-time-to-detect and mean-time-to-restore
- Liaise with application development, content, customer service, and software/hardware support teams to manage escalations and coordinate change
- Contribute to the development of automation and internal tooling (e.g., packaging, checks, and deployment pipelines) to increase operational throughput and consistency
- Produce and maintain operational documentation, standards, and implementation patterns to support secure, repeatable, and compliant operations
- Maintain accurate, auditable records for change, deployment, and security across environments
- Participate in a collaborative on-call rotation; occasional out-of-hours work may be required to support availability service levels
Salary benchmarks
Our take
Thomson Reuters is reinventing the way professionals work. The multinational media conglomerate provides answers that help professionals make better decisions to run smarter businesses. It targets those in complicated sectors that move society forward; tax, law, compliance, government, and media.
Founded over 165 years ago, the company is now powered by thousands of international journalists. This bandwidth guarantees speed, impartiality, and insight that have helped Thomson Reuters retain its position a market leader. To stay competitive with companies founded in the digital era, Thomson Reuters places emphasis on helping clients reinvent themselves for the newly disruptive digital age.
As well as investing in the coverage of growth markets India and China, and embarking on a number of fintech acquisitions, Thomson Reuters announced an expansion of its long-term partnership with the London Stock Exchange Group in 2023. Together, they plan to enhance the value of financial and market news services to LSEG customers, whilst delivering a superior experience to professionals around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company HQ
Wellington Place, Toronto, ON
Leadership
Steve Hasker
(CEO & President)Previously served as Senior Advisor for TPG, CEO for Creative Artists Agency, Global President & Chief Operating Office for Nielsen, and as a Partner for McKinsey & Company.
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