Customer Success Manager, Crossing Minds
Recommendation platform for businesses
Open for applications
Recommendation platform for businesses
21-100 employees
Open for applications
21-100 employees
Company mission
To help businesses create magic moments for their customers by proactively surfacing the items that are most relevant to them.
Role
Who you are
- At least 5 years of enterprise SAAS customer success, experience
- A thoughtful and empathetic approach when dealing with customers and internal stakeholders
- An analytical mindset focused on uncovering opportunities for customers
- An understanding of the AI software landscape
- Ability to work with a diverse range of customers, who each have their own vision and measure of success
- Ability to manage projects, roadmaps, and onboarding with engineers and product teams
- Preferred: Experience working with international customers in a past role
What the job involves
- You'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet, and Dr. Emile Contal
- We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform
- Recommendations have the opportunity to disrupt online experiences like search did for the internet and we’d love the opportunity to talk to you about being a key part of building our future
- Build deep, trusted relationships with key contacts and executives at our customer's companies
- Review ongoing customer campaigns and provide strategic guidance to customers
- Successfully onboard and deploy new customers by working closely with the engineering team
- Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers
- Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met
- Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc
- Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers
- Be the voice of the customers and provide customer feedback internally to stakeholders
- Identify, sell, upsell, enable, and manage opportunities with our customers
Our take
When online shopping, you're likely to encounter recommender software that presents you with products similar to what you're currently exploring. Crossing Minds is a recommendation platform for businesses, specializing in enhancing online discovery and boosting engagement.
The company is led by world-renowned AI pioneers who have implemented the latest advancements in machine learning to create its products. Crossing Minds stands out because it leverages onsite actions instead of using personal data and, therefore doesn’t infringe on customer privacy. This has led to impressive customers including Backcountry, Camp and Penguin Random House.
Crossing Minds is the only AI recommender system backed by Shopify, following recent strategic investment. This investment illuminates Crossing Minds potential; it is a time when consumer data privacy laws are being tightened, hence there is a focus on solutions that drive engagement without undermining consumer privacy, which is offered by Crossing Minds.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
17% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2021
$10m
SERIES A
Jul 2017
$3.5m
SEED
Total funding: $13.5m
Company benefits
- 75% coverage on Medical, Dental, and Vision insurance. As well as 100% coverage on Basic Life! 🇺🇸
- Employer-matched 401(k) 🇺🇸
- 20-day PTO 🇺🇸
- 9-days of paid holiday 🇺🇸
- Company shutdown from 12/24 - 01/01 🇺🇸
- Professional education opportunities 🇺🇸
- Visa support, if needed 🇺🇸
Company values
- We Are Pragmatic: Our technology is built with purpose to deliver real-world solutions. While our work is backed by meticulous research, we are far from theoretical academics. The path forward is always the one that results in the best end experience
- We Build With Integrity: We believe technology should serve people. Prioritizing security and protecting consumer privacy is at the core of what we do, and is key to the earning trust from our partners
- We Cultivate Empathy: We understand the value of putting yourself in someone else’s shoes – this helps us deliver more thoughtful experiences and also create a company culture where everyone’s voice is valued and heard
- We Empower Others: We empower businesses to provide a great customer experience while bringing their content and products to life. And, we empower our teammates to always be creating and improving our technology
- We Over Deliver: Crossing Minds pushes the boundaries of what is possible in the realm of customer experience. We always go the extra mile for our clients, partners and teammates
Company HQ
SoMa, San Francisco, CA
Leadership
Alexandre Robicquet
(CEO)Previously acted as a Graduate Research Assistant in Artificial Intelligence for Stanford University.
Emile Contal
(CTO)Previously served as a Research Intern for CMLA, LISA University of Montreal, and LaBRI University of Bordeaux.
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