Senior Enterprise Relationship Manager, BlackCloak
$120-130k
+ Equity
Digital executive protection
Be an early applicant
Digital executive protection
101-200 employees
Be an early applicant
$120-130k
+ Equity
101-200 employees
Company mission
To protect the digital lives of those at great risk.
Role
Who you are
- Bachelor’s degree in a relevant field; advanced degree is a plus
- 5+ years experience in a customer success or account management role, ideally with a focus on enterprise clients
- Strong understanding of cybersecurity concepts and technologies
- Exceptional communication and interpersonal skills
- Ability to analyze data and draw meaningful insights to drive client success
- Self-motivated, results-oriented, and able to work independently
- Excellent problem-solving and decision-making abilities
- Exceptional organizational and time management skills
- Willingness to travel to meet with clients when necessary
- Previous experience working with high-net-worth individuals or executives
What the job involves
- Blackcloak is seeking a highly motivated and experienced Senior Enterprise Relationship Manager to join our dynamic team. As a Senior Enterprise Relationship Manager, you will play a crucial role in ensuring the satisfaction, retention and success of our enterprise champions and clients
- Develop and maintain strong relationships with enterprise clients, serving as the main point of contact for their cybersecurity needs
- Understand clients’ business objectives and proactively identify opportunities to deliver value and enhance their cybersecurity posture
- Collaborate with the sales, delivery and security teams to ensure seamless onboarding and implementation of BlackCloak solutions
- Provide ongoing support and consultation to clients, ensuring they maximize the value of our services
- Monitor client accounts and analyze data to identify potential issues and recommend solutions
- Prepare and deliver regular reports and performance reviews to clients
- Act as an advocate for clients within the company, ensuring their needs are met and addressing any concerns
- Unify the customer journey, ensuring a seamless and consistent experience for clients, while also providing value to the customer champion who advocates for our services within their organization
- Demonstrate creative problem-solving abilities and maintain a “can-do” attitude, finding innovative solutions to challenges and actively contributing to the improvement of our customer success processes
- Stay up-to-date with industry trends and cybersecurity best practices to provide expert guidance to clients
- Collaborate with cross-functional teams to resolve client issues and improve the overall customer experience
Our take
As international cybersecurity efforts have strengthened corporate and state environments, cybercriminals are focusing more on individuals. High-net-worth and high-profile individuals are softer targets. And, whilst cybersecurity and defence companies focus on protecting larger networks, these people do not have a platform to fortify their digital assets.
BlackCloak provides this missing safety with digital executive protection for family offices and individuals, delivering a triple-pronged suite of digital guidance, concierge and automation tools. Its data hardening and financial safeguarding are complemented by location tracking and cyberstalking protection, reaching out of the digital space and into physical protection too.
The company differentiates itself in the crowded cybersecurity market by this focus on the individual over the company. And, with 28% of ultra-high-net-worth families, family offices and family businesses experiencing cyberattacks, it has a lot of potential. Investors think so too, investing funds that will be directed into further enhancing its platform.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2024
$17m
SERIES B
Jul 2021
$11m
SERIES A
Total funding: $30.7m
Company benefits
- Fully remote
- Medical, Dental & Vision
- Flexible hours
- Generous Vacation Policy
- Competitive salary
- HSA
- Periodic Offsites
- 401k with employer match
- Home Office Stipend
Company HQ
Central Business District, Orlando, FL
Leadership
Christopher Pierson
(Founder & CEO)Currently a Distinguished Fellow at Ponemon Institute and National Advisory Board Member at SecureWorld Expo. Was a Board Advisor at ViewPost and sat on the Advisory Committee for Data Privacy and Integrity Advisor for the US Department of Homeland Security.
Ingrid Gliottone
(Customer Experience Officer)Prior to joining bLackCloak in 2019, Ingrid was a Director of Customer Success at ProcessUnity and a Director of Information Assurance at Viewpost. She also spent nearly 7 years at Citizens Financial Group, joining as a Risk Specialist before becoming a Risk Associate and Third Party Assurance Analyst.
Chris Linde
(Chief Administrative Officer & General Counsel)Previously, Chris was an Attorney at Losey and Burr & Forman, COO & General Counsel at Habitat for Humanity Greater Orlando & Osceola County, and an Associate General Counsel at Viewpost.
Rob Duncan
(CRO)Rob joined BlackCLoak in 2022 as VP of Global Sales, moving into the role of CRO in 2025. Prior to BlackCloak, he was a VP of Global Sales at Theta Lake, VP of Americas West & LATAM at Forescout Technologies and VP of Sales, Americas at Avi Networks.
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