Customer Engineer, Merge

$170-195k

OTE

Please note, this role will have a variable component. In addition to cash compensation, all full time employees receive an equity compensation package

Mid and Senior level

New York

San Francisco Bay Area

5 days a week in office

One API for all integrations

Open for applications

One API for all integrations

101-200 employees

B2BEnterpriseHRAPIAccountingData Integration

Open for applications

$170-195k

OTE

Please note, this role will have a variable component. In addition to cash compensation, all full time employees receive an equity compensation package

Mid and Senior level

New York

San Francisco Bay Area

5 days a week in office

101-200 employees

B2BEnterpriseHRAPIAccountingData Integration

Company mission

To make secure data access easy.

Job

Company

Role

Who you are

4+ years of experience as a software engineer, solutions engineer, or forward deployed engineer building integrations, APIs, or platform extensions
Customer-facing experience: Proven ability to work directly with enterprise customers, capture requirements, and translate them into deliverables
Full-stack skills: Comfort working across APIs, back-end services, data transformations, and (occasionally) customer-facing workflows
Strong collaboration: Ability to partner with cross-functional roles (Product, Partner Engineering, Solutions, Success) in a fast-paced environment
Quality mindset: Skilled at writing clean, maintainable code and documentation with testing and monitoring baked in
Excited by a role that mixes consulting, engineering, and delivery — no two projects are the same
Bonus: Experience at an API-first company, in integration platforms, or with systems integration work
Reporting line: Customer Engineers report into the Services organization, with oversight from internal product and engineering teams
Travel: Minimal, with occasional onsite customer visits if required
Engagement: Mix of fixed-fee packages (Product Extension) and custom SOW projects (End-to-End Implementations)

What the job involves

Merge is looking for a Customer Engineer to join our Services team
Customer Engineers work directly with customers to deliver technical solutions that extend and implement Merge’s product in real-world environments
You’ll build integrations and product extensions that become part of Merge’s reusable platform, while also supporting fully customized end-to-end implementations under customer-specific statements of work
This is a highly customer-facing engineering role: part builder, part consultant, part problem-solver
You’ll partner with Solutions Architects, Partner Engineers, and Customer Success to ensure every implementation meets our standards, delivers value quickly, and scales for the long term
Deliver product extensions within Merge’s product repository that are standards-compliant, reusable, and aligned with existing categories
Own end-to-end implementations that combine Merge product extensions with customer-specific code, ensuring smooth integration across environments, within scope, and delivered on time
Collaborate directly with customers to understand business and technical requirements, translate them into scoped Statements of Work (SoWs), and execute on delivery
Write high-quality, testable, and well-documented code across both Merge’s repos and customer repos
Contribute to reusable assets that accelerate future projects, including libraries, templates, and playbooks

Our take

Merge API helps B2B companies navigate the increasing number of APIs needed to integrate SaaS products. Its unified API provides access to dozens of payroll, recruiting, accounting, and HR platforms using a single integration layer. It also offers integration management tools. Together, these features are designed to help businesses work with a large number of APIs without compromising on efficiency.

Merge was founded in 2020 and has already built a large client base for itself, including Deed, AngelList, Ramp and Reachdesk. It has also expanded into new areas, providing support for CRM tools, ticketing systems and project management functions.

After increasing annual revenue by over 30 times in 2022, Merge raised investment funds in a Series B round led by Accel. The company is utilizing this influx of funding to hire additional talent and build out its product into new verticals such as an on-premises offering for enterprises.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

57% employee growth in 12 months

Glassdoor (5)

Company

Funding (last 2 of 3 rounds)

Oct 2022

$55m

SERIES B

Nov 2021

$15m

SERIES A

Total funding: $74.5m

Company benefits

Healthcare
Unlimited PTO
Parental Leave
401k

Company HQ

SoMa, San Francisco, CA

Leadership

Shensi Ding

(Co-Founder)

Studied Computer Science at Columbia before joining Credit Suisse as an Investment Banking Analyst. Previously Chief of Staff at Expanse.

Gil Feig

(Co-Founder)

A Columbia graduate who has worked for LinkedIn and Wealthfront as a Software Engineer. Previously Head of Engineering at Canvas.

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