Card Support Specialist, Mudflap
Customer Support
The pay range for this role is $21 - $23 per hour
Fuel discounts for truck drivers
Job no longer available
Fuel discounts for truck drivers
101-200 employees
Job no longer available
The pay range for this role is $21 - $23 per hour
101-200 employees
Company mission
Mudflap's mission is to change a $1 trillion industry for the better.
Role
Who you are
- Minimum of 1 year of hands-on experience in supporting credit cards or fleet cards, demonstrating a strong understanding of related processes, systems, and industry regulations
- Proven track record of providing exceptional customer support in a financial or fleet management environment
- A true passion for customers and delivering the best possible service
- Outstanding communication skills, both verbal and written
- You are energetic, self-motivated, self-starting, and self-assured
- You are a multitasker with a high sense of urgency
- You love fast-paced environments with an “all hands on deck” approach
- You are humble and eager to learn with a no-task-too-small mindset
- You enjoy using your sleuthing skills to problem solve on behalf of customers
What the job involves
- We are looking for an exceptional individual to join Mudflap’s Fleet Card Support Team
- Shift hours - Mid-shift: 12:00pm PT - 8:00pm PT / 3:00pm - 11:00pm ET
- The schedule for this role will require working Sunday through Thursday or Tuesday through Saturday
- Answer incoming phone calls and emails to assist customers with making fuel purchases, navigating the Web Portal, payments, and whatever else they might need related to the Mudflap Fleet Card
- 50+ solved tickets required per day
- 90% - 95% CSAT
- Place outbound calls to assist customers who are getting errors with their Mudflap Fleet Card
- Proactively manage a card support Slack channel
- Provide above-and-beyond, amazing service
- Develop an expert understanding of the Mudflap Fleet Card product to effectively help customers
- Work cross-functionally to identify ways to enable world-class customer service
Our take
Owner-operators make up 9% of the truckers on the road, in other words 680,000 small businesses forming the backbone of the U.S’s crucial trucking industry. However, only big fleets get major fuel discounts because they have large gallon volumes, leaving these self-employed truckers to pay full price.
Mudflap is bringing those savings to owner-operators & small fleets. When drivers sign up for the app, they join tens of thousands of users which Mudflap then leverages to drive sales for truck stops which offer discounts on fuel in return. It’s a smart model which massively simplifies the process for earning discounts compared to the old route of a fuel card which requires a credit check.
Stop managers could be sceptical about working with mobile payments in return for a promise of increased demand. However, the company provides its entire network with a Mudflap tablet through which to handle all payment transactions within the network, making it easy for whoever is behind the counter.
Steph
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Company benefits
- A flexible, remote-first company
- A team of talented individuals on a mission to change a $1 trillion industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Opportunities and support for massive career growth
Company HQ
Palo Alto, CA
Leadership
Sharon Yapp
(Co-Founder & Head of Product)Previously Director of Product Management at Trip.com, Zinio, Care.com, and Trucker Path.
Sanjay Desai
(Co-Founder & CEO)Previously Chief Product Officer at Klout and Trucker Path. Was also CEO of SchoolTube.
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