Associate Technical Partner Manager, Yext
$94-130k
Brand visibility platform
Open for applications
Brand visibility platform
1001+ employees
Open for applications
$94-130k
1001+ employees
Company mission
To transform the enterprise with AI search.
Role
Who you are
- BA/BS in Computer Science, Engineering, or equivalent practical experience
- Ability to analyze data and troubleshoot technical issues: working knowledge of SQL, Python, and APIs
- Curiosity about AI-assisted development and willingness to learn tools like Claude Code to expand what you can deliver
- Strong problem-solving skills and comfort working in both structured and unstructured workflows while improving processes
- Technical curiosity and willingness to self-teach in a fast-paced, ambiguous environment
- Excellent communication skills, with the ability to explain technical issues to both engineers and business stakeholders
- Strong organizational and time management skills, capable of handling multiple projects at once and knowing when to ask for help
Desirable
- 2+ years of experience in technical support, integration management, consulting, or related fields
- Exposure to AI coding tools (Claude Code, Codex, or similar) or experience contributing code through a review process
What the job involves
- As an Associate Technical Partner Manager (ATPM) at Yext, you will support, maintain, optimize, and expand a portfolio of integrations across the Yext Publisher Network
- You will troubleshoot integration issues, contribute to the onboarding of new publishers, monitor and analyze system health data, and work with internal teams and publisher partners to improve integration health
- This is a technical, hands-on role that goes beyond traditional operations work
- ATPMs write code to handle configuration updates, test fixes, and small improvements with the help of AI coding tools
- You will also help shape integration changes by investigating issues, clarifying requirements, and writing specs that Engineering builds from
- You will work on scoped problems with guidance from senior team members, and grow toward owning larger projects independently
- The ideal candidate is technical, organized, detail-oriented, and eager to learn, with strong problem-solving skills, a passion for data analysis, APIs, and integrations, and curiosity about what AI tools make possible
- Own a portfolio of publisher integrations, accountable for their continued health, and contribute meaningfully to the support of tier 1 publishers
- Monitor integration health using SQL, Snowflake, Python, Grafana, dashboards, and system logs; identify discrepancies and drive their resolution
- Contribute meaningfully to the onboarding of new publishers, following established workflows and suggesting process improvements
- Investigate and troubleshoot data sync and display issues, exploring documentation and available tools before escalating
- QA and test new fields, features, and integrations with guidance from senior team members
- Write integration-specific code using AI coding tools like Claude Code (configuration updates, test fixes, and small improvements), submitted through code review with senior guidance
- Read and write scripts (Python preferred) to automate monitoring and troubleshooting tasks, reducing manual work
- Write complex SQL queries against Snowflake to identify trends and surface insights on integration health
- Analyze API responses, data pipelines, and system logs to diagnose issues and identify root cause within your publisher area
- Develop expertise in at least one tool or system beyond your publisher network (e.g., Snowflake, Gerrit, Grafana, Jenkins)
- Act as a liaison between internal stakeholders (Product, Engineering, Client Success, Support) to keep operations running smoothly
- Serve as a primary contact for your publishers' technical teams, troubleshooting issues and sending clear follow-ups with action items
- Contribute to specs for engineering work with senior oversight, clarifying requirements and judging feasibility
- Communicate technical issues and business impact clearly to technical and non-technical audiences, including clients
- Document findings and keep internal knowledge bases current so others can move faster
Our take
The way people discover brands has changes dramatically over the years and it's no longer just about showing up on a website or ranking well on Google. Customers are finding businesses through AI-powered search, social platforms, maps, voice assistants, apps, and direct messages, often all at once. in this always-on world, brands need to be accurate and visible across countless digital touchpoints, or they risk being overlooked entirely.
Yext is a local brand visibility platform helping businesses make sure customers can find them wherever discovery happens. By using billions of trusted data points, Yext gives companies a clear picture of how their brand is performing and provides the tools they need to manage lising, content, and engagement across search engines, social platforms, websites, and emerging AI experiences. So essentially, they help brands stay visible, trustworthy, and in cotnrol of how they show up online.
The company has been around long enough to see the digital landscape change again and again, yet it continues to adapt as new technologies reshape how people search and engage. By evolving alongside AI and modern discovery tools, Yext has proven it's not just keeping up with the pace of change but helping brands confidently navigate whatever comes next.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2016
$0.5m
LATE VC
Jun 2014
$50.3m
SERIES F
Total funding: $118.3m
Company benefits
- Comprehensive Benefits Programme: Our top priority is maintaining our employees' and their families' health and well-being. We offer a robust benefits program, including top-quality health insurance (medical, dental, and vision), paid parental leave, a 401(k) with a match or retirement pension plan, equity, commuter benefits, and more
- Invested in Your Wellbeing: In addition to our top-tier benefits, we offer a holistic wellness program with physical and mental health perks that go beyond the basics. A few employee-favorite perks are our premium, no-cost Calm subscription for relaxation and mindfulness and monthly ClassPass credits for everything from workouts to wellness experiences (cold plunge or massage, anyone?). Run out of credits? No sweat — you can snag more at a discounted rate!
- Collaborative Workspaces: Yext has workspaces in some of the world's greatest cities — from our HQ in New York City to those in Budapest, Greater Washington DC, Hyderabad, London, and Paris. Many teams follow a hybrid work model, giving employees the flexibility to work remotely while also connecting in person at any of our offices. These modern, vibrant spaces are designed for collaboration, fostering the spontaneous interactions and knowledge-sharing that define our global culture.
- Stay Informed: Our leadership team prioritizes transparency at every level, keeping employees informed through newsletters, regular updates, and quarterly company-wide meetings. These forums dive into industry trends, celebrate wins, break down post-earnings results, and outline what's ahead.
- Life-Work Balance: We're all about working hard and having fun, but we know there's no pause button when the workday ends. Our employees wear many hats — parents, caregivers, mentors, volunteers, and more — and we're dedicated to helping blend the best of both worlds. That's why we offer flexible vacation, paid holidays, and sick days, giving you the time to recharge and focus on what matters most with the people you love most.
- Upward Mobility: Career growth isn't just encouraged at Yext — it's a priority. With internal mobility at the heart of our culture, over 20% of our hires in 2024 came from within! Through our Upward Mobility program, we invest in our people by providing opportunities to explore new roles, expand skills, and take on fresh challenges. Whether you're looking to grow in your current role or take your career in a new direction, we're here to support your journey every step of the way.
Company HQ
Chelsea, New York, NY
Leadership
Michael Walrath
(CEO & Chairman)Michael has served as the CEO of Yext since 2009. He is also the Founder of Ohoopee Match Club and co-founder of Atlas Films and WGI Group.
Darryl Bond
(CFO)Darryl initially joined Yext as a Corporate controller in 2015. Since then he has held a number of roles and became CFO in 2022. Previously, he spent 12 years at Ernst & Young, joining in 2002 as a Manager of Assurance Service and becoming Senior Manager of Transaction Advisory Services in 2010.
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